IT Support Specialist

Florida State University; Tallahassee (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Florida State University ITS Athletics IT team is seeking an IT support professional to handle end-user tech support for the Athletics Department. You will configure, troubleshoot, and maintain desktop systems, software, and hardware across venues and offices, providing on-site and remote assistance as needed.

The role includes asset management, MDM administration, imaging Windows workstations, and ensuring connectivity for games and events, while safeguarding data and coordinating with

Qualifications

• Bachelor’s degree or relevant high school diploma with four years of IT support experience.
• Valid Florida driver’s license or ability to obtain one.

Responsibilities

• Provide end user technical support for the Athletics Department.
• Support desktop systems, software, and hardware across Athletics.
• Manage Athletics inventory and Mobile Device Management.
• Coordinate with events and third parties to ensure connectivity and game-day operations.

Skills

End user support

Desktop troubleshooting

Active Directory

Communication

Education

Bachelor’s degree or high school diploma with 4 years experience

Tools

Mobile Device Management

Imaging deployment

Anti-virus software

Windows OS

Job description

Department

This position is within FSU’s Department of Information Technology Services (ITS)

Department

This position is within FSU’s Department of Information Technology Services (ITS)

Responsibilities

Responsible as end user technical support for the Athletics Department.

Responsible for supporting desktop systems, software, and hardware for the Athletics department. Configuration of systems of varying complexity and troubleshooting of advanced technical issues. Provides support for all desktops, laptops, mobile devices, printers, and software systems used in Athletics. Main point of contact for technical support within the department to initiate and resolve issues that arise at multiple sites. Provides on-site support as well as support via phone and email. Capable of working in an environment containing potentially confidential information and ensuring user data is provided resiliency and protected from malicious software.

Responsible for managing Athletics inventory for technology including adding new assets and managing old or non-functional equipment. Administrator of Mobile Device Management solution which tracks all Athletics mobile devices. Administrator of Athletics deployment solution for imaging of Windows Workstations. Provides on-site support for essential services provided by Information Technology Services such as network connectivity, email, and Active Directory Services. Supplements University provided anti-virus software by updating and patching Athletics systems to prevent exploitation.

Serves as principle point of contact to answer inquiries and serves as liaison between users and Information Technology Services and other departments providing services to Athletics. Identifies department needs and correctly and accurately logging support cases or support request to the appropriate service provider. Serves as on-site support for hardware or software provided by a third party vendors. Must be able to work with outside groups to achieve resolution of technical issues to meet department deadlines.

Responsible for technology support for events as determined by the Director of Information Technology Services. This will require on-site or on-call support for home Athletics events. Will coordinate with visiting media and production staff for connectivity with Athletics network resources, support for Athletics game day technology, and support for Athletics staff during home events. Will work to improve game day operations and the efficiency of technology at Athletics venues.

Responsible for special projects as assigned by the Director of Technology Support Services. Other duties as assigned.

Qualifications

Bachelor’s degree or a high school diploma or equivalent and four years of experience. (Note: or a combination of post high school education and experience equal to four years.)

A valid Florida or Georgia driver's license or the ability to obtain one upon hire.

Other Information

This position provides IT Support to the Athletics Department, Seminole Boosters, and Seminole Productions. It also supports third party companies, like Legends, and Aramark.

The staff is heavily involved with Athletics events and special events (as of recently). We are on-site during most athletics events. If it has data or electricity, we are involved. This includes OPS Students, OPS engineers, and normal full-time employees.

Helpful

The ideal candiate is someone with IT support experience and enjoys sports.

Who is an ideal candidate for this position?

The ideal candiate is someone with IT support experience and enjoys sports.

What is a typical day in this position?

Receive and resolve support requests. In some cases you will also work athletic events.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our FSU Total Compensation Calculator to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.