IT Support Specialist

fitzmaurice; Stroudsburg (Monroe County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

403b

AFLAC

Job summary

Fitzmaurice Community Services, Inc. in Stroudsburg, PA is seeking a Senior Information Support Specialist to lead frontline IT support, optimize systems, and partner across departments.

You will manage vendors, oversee device lifecycles, onboarding, and security tooling, while delivering reliable, empathetic support to a busy nonprofit environment. This role requires a 2-year degree and 10+ years of hands-on IT experience, with strong communication and problem-solving in a dynamic nonprofit

Qualifications

• Minimum 2-year degree
• 10+ years' IT experience
• Experience with Sage 100
• Experience with Learning Management Systems
• Experience with industry-specific software
• Technical knowledge of Microsoft products including Windows, Office 365, AD, and GPO
• iOS & MDM software experience
• Ability to negotiate contracts
• Knowledge of Windows and Office suite
• Imaging Windows 11 OS
• Familiar with basic network concepts (TCP/IP, Windows Networking, Ethernet)
• On call – ability to work extended hours
• Strong interpersonal and professional communication
• Excellent organizational skills and attention to detail
• Proactive, self-motivated with bias toward action
• Experience in Desk Side Support
• Local travel and valid driver's license

Responsibilities

• Frontline IT Support for hardware, software, and network issues
• Improve support systems and processes
• Vendor and equipment management
• IT onboarding for new hires
• Device lifecycle management and security tooling
• Maintain office infrastructure (WiFi, printers, dashboards)
• Automate tasks and document technical guides
• Support events with AV and conferencing equipment
• Other duties as assigned

Skills

Troubleshooting

Interpersonal skills

Problem-solving

Communication skills

Vendor coordination

On-call readiness

Documentation

Education

Two-year degree

Tools

Sage 100

LMS

MDM software

Group Policy (GPO)

Active Directory

Microsoft 365

iOS MDM

Windows 11 imaging

Job description

About Fitzmaurice Community Services, Inc.

Supporting Adults with Disabilities Since 1966

At Fitzmaurice Community Services, Inc. (FCS), our passion lies in building bright futures for adults with behavioral health and intellectual disabilities. As a nonprofit with a rich history dating back to 1966, we have become one of the leading organizations in Carbon, Monroe, and Pike counties for enriching lives. Our ultimate goal is to empower our clients to achieve independence, individuality, productivity, and inclusion within our community.

We understand that every individual deserves the opportunity to thrive and make meaningful connections. That's why we go above and beyond to exceed client and family expectations by providing environments that promote growth, success, and friendships. Through our diverse range of programs and services, we create a nurturing and supportive community where individuals can unlock their full potential! Our dedicated team of professionals is committed to providing personalized care and guidance, ensuring that our clients receive the support they need to flourish.

Join us in our mission to create a world where everyone has the opportunity to lead fulfilling lives. Together, we can build a future where independence and inclusion are celebrated, and where every individual can shine brightly.

We are seeking a Senior Information Support Specialist who will report directly to the CEO. This role is ideal for someone who thrives in a fast-paced environment, brings a strong sense of urgency, demonstrates excellent attention to detail, and consistently follows through on priorities. The successful candidate will provide exceptional support, think quickly to resolve issues, and build strong relationships across the organization. If you are accountable, proactive, solutions-oriented, and passionate about solving problems, we want to hear from you.

What We Offer:

• Benefits, 403b and AFLAC

Position Details:

Schedule: Monday through Friday 8:00am-4:00pm Total: 40 hrs./wk. (hours/days may vary)

What You’ll Do:

• Act as Frontline IT Support: Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt, reliable resolution of employee requests and consistently great support experience
• Improve Support Systems and Processes: Partner with cross-functional teams to identify opportunities for improvement
• Manage Vendors and Equipment: Coordinate with vendors for procurement, repairs, and maintenance while keeping hardware and software inventories accurate, secure, and standardized
• IT Onboarding: Be a key part of the new hire experience from device setup through day-one orientation and training ensuring every employee hits the ground running
• Handle Device Lifecycle: Procure, configure, and deploy laptops, monitors, and peripherals; coordinate upgrades, trade-ins, and refresh cycles; and keep devices enrolled in security and MDM tools
• Maintain Office Infrastructure: Keep local systems running - WiFi, conferencing gear, printers, and dashboards - and coordinate with vendors or building management as needed
• Automate and Document: Implement light automations to reduce manual work, manage software updates and provisioning, and create clear technical guides for employees
• Support Events and Collaboration: Set up and manage AV, video conferencing, and live technical support for all-hands meetings, off-sites, and company events
• Other duties as assigned

Requirements/Qualifications

• Minimum 2yr Degree
• 10+ years' experience
• Ability to work independently and with other department supervisors
• Experience with accounting software - Sage 100 a plus
• Experience with Learning Management Systems
• Experience with industry specific software
• Technical knowledge of Microsoft products including: Microsoft Windows both desktop and server, Microsoft Office products, Microsoft 365, and basic Microsoft Active Directory knowledge (add/remove user + basic knowledge of Group Policy Object (GPO)
• iOS & MDM Software Experience
• Ability to negotiate contracts
• Knowledge of Windows and Microsoft Office suite of applications
• Experience with imaging windows 11 OS.
• Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
• On call - Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
• Strong interpersonal skills and the ability to remain professional, empathetic, and solutions-oriented when supporting employees across all levels of the organization
• Proven troubleshooting and problem-solving skills, with the ability to remain calm, methodical, and effective when priorities shift or issues arise unexpectedly
• Excellent organizational skills and ability to prioritize tasks among many competing requests
• A strong sense of ownership, attention to detail, and commitment to providing a seamless employee experience
• A proactive, self-motivated mindset with a bias toward action and a passion for identifying opportunities to improve systems and processes
• Resourcefulness and comfort navigating ambiguity, with the ability to independently drive solutions and make sound decisions
• Experience working in or supporting end-users in a Desk Side Support role.
• Aptitude for learning
• Excellent oral and written communication skills
• Local travel between our locations
• Valid driver's license

EOE