IT Support Specialist

Dandy-Mini-Mart; Sayre (OK); On-site; USD 26,000 - 37,000; Full time

Job summary

Dandy-Mini-Mart is seeking an IT Support Specialist to provide frontline IT support at our Sayre, PA locations. You will resolve issues across workstations, printers, software, and network connectivity, and you will assist with hardware installation and peripheral setup for users.

The role requires strong troubleshooting skills, the ability to work both independently and in a team, and occasional travel to store locations in PA and NY.

Qualifications

• Experience supporting Windows OS, hardware and software, printers, MS Office, and LAN/WAN issues.
• Strong troubleshooting skills for hardware and network problems.
• Basic networking principles understood; telephony awareness a plus.
• Valid driver's license and ability to travel to store locations in PA/NY.

Responsibilities

• Resolve routine to complex information system issues for all technology (workstations, software, printers, network, servers).
• Own and respond to queries and support tickets from business users; guide users through solutions.
• Install, modify, and repair computer hardware and software; setup peripherals and train new users.
• Evaluate technology improvements and plan hardware refresh cycles under IT manager guidance.
• Write training manuals and document new processes.
• Demonstrate professional telephone communication; work well both independently and in a team.

Skills

Windows OS

Hardware

Printers

MS Office

LAN/WAN

Networking basics

Troubleshooting

Telephony

Driver's license

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Support Specialist

Regular Full-Time D-99, Sayre, PA, US

2 days ago Requisition ID: 14364

Job Title: Jr. IT Resource

Reports to: Chief Technology Officer

Starting rate is $23/hour, increases based on experience

Essential Duties and Responsibilities:

• Responsible for resolving routine to complex information system issues relating to all technology including workstations, software applications, printers, network, servers, LAN connectivity, wireless networking
• Take action and ownership to solve problems in response to queries and support tickets raised by business users
  • Ask questions to determine nature of problem
  • Run diagnostic programs to resolve problems
  • Walk customer through problem-solving process
  • Respond to queries either in person, email, messaging apps or over the phone
• Install, modify, and repair computer hardware and software
• Setup and Install computers and peripherals (Camera, Printers, Docks, scanners etc) for users and train new users
• Evaluate and propose technology improvements under the direction of IT manager
• Maintain and be responsible for hardware onsite to plan refresh cycles and propose budget
• Write training manuals, document new processes and procedures
• Run diagnostic programs to resolve problems
• Perform other tasks assigned by IT manager
• Clear, professional, and friendly telephone/communication skills
• Ability to work well individually, as well as in a TEAM environment.
• Ability to communicate effectively with all TEAM members and clients.
• Strong organizational skills: ability to multitask and prioritize in a fast-paced environment.
• Demonstrates analytical and problem-solving skills

Qualifications and Requirements:

• Background in technology with experience in supporting Windows OS, hardware and software, printers, MS Office, and LAN/WAN issues.
• Experience troubleshooting hardware and network problems.
• Understanding of basic networking principles.
• General technology troubleshooting skills.
• Network troubleshooting background or understanding of network technology or telephony
• Must have a valid driver’s license and ability to travel to store locations as required in PA and NY.
• Represent yourself and TEAM Dandy positively and respectfully.
• Standing or walking around premises for extended periods of time.
• Requires frequent bending and reaching.
• Requires lifting 10-20 pounds of weight frequently and lifts or maneuvers up to 50 pounds of weight on occasion.