IT Support Specialist

Vireo Health; Santa Ana (CA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health insurance

HSA / FSA

PTO & Wellness days

401k with employer match

Job summary

Vireo Health, Inc. is seeking an IT Support Specialist to take ownership of customer issues and drive them to resolution. You will research, diagnose, troubleshoot, and escalate as needed while ensuring timely feedback and thorough documentation of fixes.

The role emphasizes extensive support for Windows, macOS, Android, and cloud services like Azure and Office 365, with a focus on AD, SSO, and security best practices. Expect 60-70% travel weekly from a California commutable location.

Qualifications

• Typically requires a BS or equivalent combination of education and related experience.
• Proven ability to diagnose and resolve complex IT incidents across multiple platforms.
• Experience supporting Office 365, Azure, and AD environments.

Responsibilities

• Diagnose, troubleshoot, and resolve complex hardware, software, network, and application issues.
• Support end-user devices including desktops, laptops, mobile devices, printers, and peripherals.
• Focus on Azure and Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, AD, DC, Servers)
• Administrate and provides Level 1 and 2 support for incidents related to Office 365, Azure, AD, DC, and servers
• Identify and resolve network issues across LAN/WAN; develop standard operating procedures and baseline network monitoring
• Identify and resolve system and OS-level issues within Vireo’s IT environment
• Define and document best practices for application deployment and infrastructure maintenance
• Document configuration standards and architecture; participate in upgrade projects and installations for new hardware/software

Skills

IT service management

Troubleshooting

Windows

Android

macOS

Entra ID

Active Directory

Group Policy

SSO

Microsoft 365

Networking fundamentals

RMM

Intune

JAMF

POS systems

Surveillance systems

E-commerce platforms

Application Support

ISP and telecom management

Education

BS or equivalent

Tools

RMM tools

Intune

JAMF

Job description

Who we are:

At Vireo, we're growing something bigger than a business. With roughly 4,500 team members, over 1 million square feet of cultivation space, and more than 170 dispensaries across 10+ states, we're one of the fastest-growing platforms in the industry. The best part is that we're just getting started.

What sets us apart isn't just our footprint. It's our people. From cultivation and manufacturing to retail, corporate operations, and our expanding agribusiness ventures, every role here plays a real part in shaping where this industry goes next. We look for people with drive, a positive attitude, and a genuine desire to make a difference and in return, we offer real opportunities to grow, contribute, and make an impact.

We're also proud to be one of the most diverse and inclusive workplaces in cannabis. Our culture is built on collaboration, respect, and continuous improvement. This shows in how we support each other, engage with our communities, and celebrate wins together.

If you're ready to turn your passion into a career, we'd love to have you on the team. Let's grow the future together.

What the role is about:

The IT Support Specialist will take ownership of customer issues reported and see problems through resolution. (S)he will research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Follow standard procedures for properly escalating unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues. Documenting troubleshooting and problem resolution steps, creating knowledge base articles when appropriate for routine issues. Be familiar with regulatory & security standards, best practices, and company requirements.

Whatimpactyou’llmake:

• Diagnose, troubleshoot, and resolve complex hardware, software, network, and application issues.
• Support end-user devices including desktops, laptops, mobile devices, printers, and peripherals.
• Focus on Azure and Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, AD, DC, Servers)
• Administrate and provides Level 1 and 2 support for incidents (problem/issues) or service requests related to Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, Azure, AD, DC, Servers)
• Identify and resolve network issues across network/voice domains. Develop standard operating procedures and baseline network monitoring standards. Support network transport (LAN / WAN), service delivery (Voice / Data / Collaboration)
• Identify and resolve system and OS-level issues within Vireo’s IT environment
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance
• Be familiar with documentation for assigned technology, configuration standards, and infrastructure architecture
• Participate in upgrade projects and installation activities for new hardware and software components

Whatyou’recapable of:

• Solid understanding of IT service management and incident handling.
• Strong troubleshooting and problem-solving skills.
• Working knowledge of:
  • Windows, Android and macOS operating systems
  • Entra ID, Active Directory and Group Policy, SSO.
  • Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)
  • Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
  • RMM and patching tools.
  • MDMs such as Intunes, JAMF.
  • POS systems
  • Surveillance systems
  • E-commerce platforms
  • Application Support
  • ISP and telecom management
• Ability to prioritize tasks and manage multiple issues simultaneously.
• Excellent verbal and written communication skills.
• Strong customer service orientation and attention to detail.
• This role requires you to live within commutable distance to MD location. It will require 60-70% travel weekly.

Physical Demands

• Sit Rarely 1–2 hours

• Stand Continuously 1–8 hours

• Walk Continuously 2–8 hours

• Balance Frequently 34–66%

• Bend Occasionally 1–33%

• Climb (2–6 ft) Occasionally 1–33%

• Crawl Occasionally 1–33%

• Crouch/Squat Occasionally 1–33%

• Kneel Occasionally 1–33%

• Reach (forward & overhead) Frequently 34–66%

• Twist (45 degrees at waist) Occasionally 1–33%

• 0–10 lbs. Occasionally 1–33%
• 11–25 lbs. Occasionally 1–33%
• 26–50 lbs. Occasionally 1–33%
• 51–100 lbs. Never 0%

What you’ve accomplished:

• Typically requires a BS or equivalent combination of education and related experience.

What we offer:

• Compensation: $65,000-70,000 annually depending on experience
• Medical, dental, vision, and life insurance on the first of the month after you begin employment
• Competitiveadditionalbenefits including HSA, FSA, Dependable Care, EAP services, etc.
• 15Days ofaccruedPTO in addition to 2 Wellness Days & Volunteer Hours that will increase with tenure
• 401k program with an employer match after six months of employment

Why Choose Vireo?

Life’s too short to work somewhere that doesn’t ignite your passion. The cannabis industry is fast-paced, innovative, and full of opportunity—where science meets creativity, and wellness meets culture.

At Vireo Health,we’repioneering the future of cannabis with a teamthat’sas dynamic as the industry itself. Here,you’llfind a workplacethat’scollaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people’s lives.

Whetheryou’recultivating the highest-quality plants, craftingcutting-edgeproducts, or shaping unforgettable customer experiences,you’llbe part of something bigger. Ifyou’relooking for a careerthat’sexciting, meaningful, and full of growth,let’sbuild the future of cannabis together.

A Growing Industry:Work at the leading tech company in the cannabis industry and help shape the future

Passionate Culture:Join a team that truly cares about the plant, the people, and the purpose behind what we do

Employee Perks:Enjoy competitive pay and benefits, paid time off,and employee discounts

Making an Impact:We’re committed to education, sustainability, and giving back to the communities we serve.

EEO Statement

Vireo Health, Inc. isan equal opportunity employer, and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.www.vireohealth.com