IT Support Specialist

Renew Cannabis Co.; Boca Raton (FL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Salary: $65,000-70,000 annually

Medical, dental, vision, and life"

HSA, FSA, EAP

Job summary

Vireo Health, Inc. in Boca Raton, FL is seeking an IT Support Specialist to own customer issues from start to resolution.

You will research, diagnose, troubleshoot, and document solutions, escalating as needed and following standard procedures for timely feedback and closure. The role covers end-user devices, Office 365, Azure, AD, and network issues, with 60–70% travel and the requirement to live within commutable distance to the MD location.

Qualifications

• Typically requires a BS or equivalent combination of education and related experience.
• Solid troubleshooting and problem-solving skills.
• Strong customer service orientation and attention to detail.

Responsibilities

• Take ownership of customer issues and resolve them.
• Research, diagnose, troubleshoot, and identify solutions.
• Escalate unresolved issues to appropriate internal teams.
• Provide prompt feedback and document resolution steps.
• Be familiar with regulatory & security standards and company requirements.
• Document troubleshooting steps and create knowledge base articles when appropriate.

Skills

ITSM

Troubleshooting

Customer service

Communications

Task prioritization

Travel readiness

Education

BS or equivalent

Tools

Windows

macOS

Android

Azure

Intune

SharePoint

Active Directory

Job description

Who we are:

At Vireo, we're growing something bigger than a business. With roughly 4,500 team members, over 1 million square feet of cultivation space, and more than 170 dispensaries across 10+ states, we're one of the fastest-growing platforms in the industry. The best part is that we're just getting started.

What sets us apart isn't just our footprint. It's our people. From cultivation and manufacturing to retail, corporate operations, and our expanding agribusiness ventures, every role here plays a real part in shaping where this industry goes next. We look for people with drive, a positive attitude, and a genuine desire to make a difference and in return, we offer real opportunities to grow, contribute, and make an impact.

We're also proud to be one of the most diverse and inclusive workplaces in cannabis. Our culture is built on collaboration, respect, and continuous improvement. This shows in how we support each other, engage with our communities, and celebrate wins together.

If you're ready to turn your passion into a career, we'd love to have you on the team. Let's grow the future together.

What the role is about:

The IT Support Specialist will take ownership of customer issues reported and see problems through resolution. (S)he will research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Follow standard procedures for properly escalating unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues. Documenting troubleshooting and problem resolution steps, creating knowledge base articles when appropriate for routine issues. Be familiar with regulatory & security standards, best practices, and company requirements.

What impact you'll make:

• Diagnose, troubleshoot, and resolve complex hardware, software, network, and application issues.
• Support end-user devices including desktops, laptops, mobile devices, printers, and peripherals.
• Focus on Azure and Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, AD, DC, Servers)
• Administrate and provides Level 1 and 2 support for incidents (problem/issues) or service requests related to Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, Azure, AD, DC, Servers)
• Identify and resolve network issues across network/voice domains. Develop standard operating procedures and baseline network monitoring standards. Support network transport (LAN / WAN), service delivery (Voice / Data / Collaboration)
• Identify and resolve system and OS-level issues within Vireo’s IT environment
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance
• Be familiar with documentation for assigned technology, configuration standards, and infrastructure architecture
• Participate in upgrade projects and installation activities for new hardware and software components

What you're capable of:

• Solid understanding of IT service management and incident handling.
• Strong troubleshooting and problem-solving skills.
• Working knowledge of:
  • Windows, Android and macOS operating systems
  • Entra ID, Active Directory and Group Policy, SSO.
  • Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)
  • Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
  • RMM and patching tools.
  • MDMs such as Intunes, JAMF.
  • POS systems
  • Surveillance systems
  • E-commerce platforms
  • Application Support
  • ISP and telecom management
• Ability to prioritize tasks and manage multiple issues simultaneously.
• Excellent verbal and written communication skills.
• Strong customer service orientation and attention to detail.
• This role requires you to live within commutable distance to MD location. It will require 60-70% travel weekly.

Physical Demands

• Sit Rarely 1–2 hours

• Stand Continuously 1–8 hours

• Walk Continuously 2–8 hours

• Balance Frequently 34–66%

• Bend Occasional 1–33%

• Climb (2–6 ft) Occasional 1–33%

• Crawl Occasional 1–33%

• Crouch/Squat Occasional 1–33%

• Kneel Occasional 1–33%

• Reach (forward & overhead) Frequent 34–66%

• Twist (45 degrees at waist) Occasional 1–33%

Lifting/Carrying

• 0–10 lbs. Occasional 1–33%

• 11–25 lbs. Occasional 1–33%

• 26–50 lbs. Occasional 1–33%

• 51–100 lbs. Never 0%

What you've accomplished:

• Typically requires a BS or equivalent combination of education and related experience.

What we offer:

• Compensation: $65,000-70,000 annually depending on experience
• Medical, dental, vision, and life insurance on the first of the month after you begin employment
• Competitiveadditionalbenefits including HSA, FSA, Dependable Care, EAP services, etc.
• 15Days ofaccruedPTO in addition to 2 Wellness Days & Volunteer Hours that will increase with tenure
• 401k program with an employer match after six months of employment

Why Choose Vireo?

Life’s too short to work somewhere thatdoesn’tignite your passion. The cannabis industry is fast-paced, innovative, and full of opportunity—where science meets creativity, and wellness meets culture.

At Vireo Health,we’repioneering the future of cannabis with a teamthat’sas dynamic as the industry itself. Here,you’llfind a workplacethat’scollaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people’s lives.

Whetheryou’recultivating the highest-quality plants, craftingcutting-edgeproducts, or shaping unforgettable customer experiences,you’llbe part of something bigger. Ifyou’relooking for a careerthat’sexciting, meaningful, and full of growth,let’sbuild the future of cannabis together.

A Growing Industry: Work at the leading tech company in the cannabis industry and help shape the future

Passionate Culture: Join a team that truly cares about the plant, the people, and the purpose behind what we do

Employee Perks: Enjoy competitive pay and benefits, paid time off,and employee discounts

Making an Impact: We’re committed to education, sustainability, and giving back to the communities we serve.

EEO Statement

Vireo Health, Inc. isan equal opportunity employer, and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.www.vireohealth.com