IT Support Specialist

Finix; San Francisco (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Finix is seeking an IT Operations Specialist in San Francisco to own device lifecycle, identity management, security, and compliance, ensuring a productive and secure environment for a growing fintech team. This in-office role focuses on Mac device provisioning, onboarding/offboarding automation, and strong collaboration with HR and Security.

You will manage Okta SSO/MFA, maintain Palo Alto firewalls, and contribute to SOC 2 readiness while improving IT workflows with scripting.

Qualifications

• 3–5+ years of IT operations experience in a Mac-first environment.
• Hands-on expertise with Atlassian, Kandji, Okta, and Palo Alto Networks.
• Experience supporting compliance frameworks (SOC 2, ISO 27001, or similar).
• Comfortable writing shell scripts or Python to automate repetitive tasks.
• Startup or high-growth experience a plus — you're used to building, not just maintaining.
• You take ownership, communicate proactively, and treat internal employees as customers.

Responsibilities

• Device Lifecycle Management: Own end-to-end Mac device management using Kandji.
• Employee Lifecycle: Design and manage onboarding and offboarding workflows via Okta.
• Identity & Access Management: Administer Okta SSO, MFA, and lifecycle policies.
• IT & Network Security: Manage Palo Alto firewalls and security policies.
• Compliance & Security: Support SOC 2 or similar audits with evidence and logs.
• AV Support: Manage conference room AV systems and vendor relationships.
• Tooling & Automation: Improve IT workflows through scripting and automation.

Skills

Mac IT operations

Tools

Atlassian

Kandji

Okta

Palo Alto Networks

Job description

About Finix

Finix is building the global operating system for fintech, starting with payments. From startups to publicly traded companies, Finix processes tens of billions of dollars annually both in-store and online. Finix was founded in 2015 and is headquartered in San Francisco.

To date Finix has raised over $200M, including a $75M Series C led by Acrew Capital and Lightspeed Venture Partners and backed by American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Visa, and others.

About The Role

We're looking for an IT Support Specialist who thrives at the intersection of security, compliance, and seamless employee experience. You'll own the systems and processes that keep our team productive and our environment secure, from the moment a new hire's MacBook is provisioned to the day a device is retired. You'll be a key player in maintaining our compliance posture while ensuring our tools and infrastructure scale with the company.

This is an in-office role.

What You’ll Work On

• Device Lifecycle Management: Own end-to-end Mac device management using Kandji. You will be responsible for provisioning, enrollment, configuration, patch management, and secure decommissioning to ensure every device meets security baselines from day one.
• Employee Lifecycle: Design and manage onboarding and offboarding workflows, including automated provisioning and deprovisioning of access through Okta so no access lingers when employees transition.
• Identity & Access Management: Administer Okta SSO, MFA, and lifecycle policies, partnering with HR and Security to enforce least-privilege access controls across SaaS applications and internal systems.
• IT & Network Security: Manage and maintain Palo Alto Networks firewalls and security policies, monitoring for threats, tuning rules, and upholding network segmentation standards.
• Compliance & Security: Support SOC 2 or similar audits by maintaining accurate asset inventories, access logs, and evidence of policy enforcement — identifying gaps and driving remediation.
• AV Support: Manage and maintain conference room audio/visual systems, ensuring reliable video conferencing and collaboration tooling across office environments. Troubleshoot issues quickly and own the relationship with AV vendors and hardware.
• Tooling & Automation: Continuously improve IT workflows through scripting and automation, reducing manual toil and increasing reliability across device and identity management pipelines.

You Have

• 3–5+ years of IT operations experience in a Mac-first environment
• Hands‑on expertise with Atlassian, Kandji, Okta, and Palo Alto Networks
• Strong understanding of employee lifecycle processes and their security implications
• Experience supporting compliance frameworks (SOC 2, ISO 27001, or similar)
• Comfortable writing shell scripts or Python to automate repetitive tasks
• Startup or high‑growth experience a plus — you're used to building, not just maintaining
• You take ownership, communicate proactively, and treat internal employees as customers

Finix is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.

Role: IT Operations Specialist

Level: IC3

Location: San Francisco, CA

Base Salary Range: $110,000 - $140,000 OTE + Equity + Benefits

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job related skills, experience, and relevant education or training.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.