IT Support Specialist

AnaVation LLC; Quantico (VA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance (cost sharing)

Dental insurance (company paid)

Disability insurance (company paid)

Vision insurance (company paid)

401k plan with generous match

Competitive pay

Paid leave and holidays

Tuition and training reimbursement

Life and AD&D Insurance

Job summary

AnaVation is seeking an IT Support Specialist to join our team and support a range of IT-focused tasks for a client in Quantico, VA. The role requires hands-on helpdesk and on-site support, with emphasis on customer service and efficient issue resolution.

The ideal candidate will have an Associate Degree or equivalent, at least 2 years of IT experience, and must hold a current Top Secret clearance with CI poly access. On-site work at Quantico is required.

Qualifications

• Associate degree in computer-related field or equivalent training/experience.
• 2 years of related IT experience.
• Current Top Secret clearance with CI poly requirement.

Responsibilities

• Provide end-user support via helpdesk tickets and on-site assistance.
• Install, configure, and update workstations, peripherals, and OS.
• Monitor and troubleshoot LAN, Wi-Fi, routers, and switches to maintain uptime.
• Enforce basic cybersecurity measures and perform data backups.

Skills

Helpdesk Support

Troubleshooting

Customer Service

Network Support

Security Basics

Education

Associate Degree

Tools

n/a

Job description

Be Challenged and Make a Difference

In a world of technology, people make the difference. We believe if we invest in great people, then great things will happen. At AnaVation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture.

IT Support Specialist

AnaVation is seeking an IT Support Specialist to join our growing work program to support a wide range of IT-focused tasks. We are seeking a team member who will provide superior customer service and is committed to the successful operation of our customer’s information technology systems. The selected candidate will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency.

Core Responsibilities include:

• Helpdesk & Technical Support: Resolve end-user support tickets, troubleshoot hardware/software issues, and assist with computer setups
• Hardware & Software Maintenance: Install, configure, and update workstations, peripherals, and operating systems
• Network & Infrastructure Support: Monitor local area networks (LAN), Wi-Fi, routers, and switches to maximize system uptime
• Security & Backups: Enforce basic cybersecurity measures, run data backups, and follow disaster recovery procedures. )
• Asset & Vendor Management: Track IT inventory, document system processes, and coordinate with external tech vendors

This position is on with our customer in Quantico, VA and cannot be supported remotely.

This position requires an active Top Secret clearance and the ability to obtain SCI accesses with a CI polygraph.

Required Qualifications

• Associates Degree in Computer Science, Computer Information Systems or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience
• 2 years of related IT experience
• Must hold a Current Top Secret clearance. Will be required to undergo a CI poly

Desired Qualifications

• Technical Knowledge: Basic understanding of Windows/Mac/Linux environments, networks, and hardware components. Familiarity with implementing security hardening settings (STIGs)
• Problem-Solving Skills: Ability to diagnose and fix technical faults quickly, either independently or by escalating complex issues
• Communication Skills: Strong customer service mindset to assist non-technical staff at all organizational levels. Ability to explain technical concepts to personnel of all skill levels. Ability to compile information into useful reports

Benefits

• Generous cost sharing for medical insurance for the employee and dependents
• 100% company paid dental insurance for employees and dependents
• 100% company paid long-term and short-term disability insurance
• 100% company paid vision insurance for employees and dependents
• 401k plan with generous match and 100% immediate vesting
• Competitive Pay
• Generous paid leave and holiday package
• Tuition and training reimbursement
• Life and AD&D Insurance

About AnaVation

AnaVation is the leader in solving the most complex technical challenges for collection and processing in the U.S. Federal Intelligence Community. We are a US owned company headquartered in Chantilly, Virginia. We deliver groundbreaking research with advanced software and systems engineering that provides an information advantage to contribute to the mission and operational success of our customers. We offer complex challenges, a top-notch work environment, and a world-class, collaborative team.

If you want to grow your career and make a difference while doing it, AnaVation is the perfect fit for you!

AnaVation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

The listed salary range reflects our market-based compensation structure. Final compensation will depend on business needs, local market conditions, internal equity, and the selected candidate’s skills, education, and experience.