IT Support Specialist

CD Peacock 1837 Inc; Oak Brook (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee discounts

Professional growth opportunities

Job summary

CD Peacock is seeking an IT Support Specialist to provide first-line technical help to employees and keep the company’s tech systems running smoothly.

You will troubleshoot desktops, laptops, networks, mobile devices, and printer issues while delivering responsive customer service in a fast-paced, collaborative environment.

Qualifications

• 1–3 years of IT help desk or desktop support experience.
• Working knowledge of Windows 10/11, Microsoft 365, Active Directory, PC hardware, and basic networking (TCP/IP, DNS, DHCP).
• Working knowledge of SQL databases.
• Experience with macOS and mobile devices (iOS/Android) preferred.
• Credentials such as CompTIA A+/Network+ or Microsoft certifications preferred.

Responsibilities

• Serve as the first contact for employee IT support via phone, email, chat, or ticketing.
• Troubleshoot hardware, software, network, printer, and mobile device issues.
• Install, configure, maintain desktops, laptops, peripherals, and business apps.
• Create, manage, and resolve support tickets per service expectations.
• Set up and manage user accounts with Active Directory and Microsoft 365.
• Assist onboarding and offboarding, including equipment prep and collection.
• Perform routine system updates, patches, and maintenance.
• Support conference room tech and video conferencing equipment.
• Maintain inventory records for IT hardware, software, licenses, and equipment.
• Document troubleshooting steps and knowledge-base articles.
• Follow security policies and promote cybersecurity best practices.
• Escalate complex issues and provide cross-location support as needed.
• Occasional travel between Company locations.

Skills

IT help desk

Desktop support

Customer service

Technical troubleshooting

Communication

Time management

Professionalism

Education

Associate degree in IT/CS

Tools

Active Directory

Microsoft 365

SQL databases

Windows 10/11

PowerShell

Job description

About this position

CD Peacock

The Premier Jeweler of Chicago Since 1837

Family Owned

Official Rolex Jeweler of Chicago, CD Peacock stands as the pinnacle of sophistication in the Chicago area, revered for its exquisite collection of Swiss timepieces, unparalleled diamonds, opulent jewelry, and exquisite gifts. At CD Peacock, we hold the belief that a customer, akin to a rare and flawless diamond, deserves timeless dedication. Leveraging our esteemed position as an internationally acclaimed jeweler, we curate access to the world's most exquisite diamonds, ensuring uncompromised quality and unparalleled value. For well over a century, we've meticulously crafted our legacy upon this principle. Anticipating the pleasure of guiding you towards discovering your perfect diamond—a cherished legacy to grace your life for generations to come.

About the role

As an IT Support Specialist at CD Peacock, you will provide first-line technical support to employees and help ensure the reliable operation of the Company’s technology systems. You will troubleshoot hardware, software, network, printer, mobile device, and system-access issues while providing responsive and professional customer service.

This role is ideal for a detail-oriented problem solver with strong technical and communication skills who enjoys helping others and can effectively manage multiple priorities in a collaborative, fast-paced environment.

What you’ll do

• Serve as the first point of contact for employee technical support requests received by phone, email, chat, or the Company’s ticketing system.
• Troubleshoot hardware, software, network, printer, mobile device, and connectivity issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, mobile devices, and business applications.
• Create, manage, prioritize, and resolve support tickets in accordance with established service expectations.
• Set up and manage user accounts, passwords, permissions, and system access using Active Directory and Microsoft 365.
• Support employee onboarding and offboarding, including account setup, access changes, equipment preparation, and equipment collection.
• Perform routine system updates, software installations, security patches, and preventative maintenance.
• Support conference room technology, video-conferencing systems, and other office equipment.
• Maintain accurate inventory records for IT hardware, software, licenses, and assigned equipment.
• Document troubleshooting procedures, system configurations, resolutions, and knowledge-base articles.
• Follow Company information-security policies and promote cybersecurity best practices.
• Escalate complex or unresolved technical issues to the appropriate internal or external resource.
• Provide occasional technical support at other CD Peacock locations as needed.
• Perform other information technology-related duties as assigned.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience.
• 1–3 years of IT help desk, desktop support, or related technical support experience.
• Working knowledge of Windows 10 and Windows 11, Microsoft 365, Active Directory, PC hardware troubleshooting, and basic networking concepts, including TCP/IP, DNS, and DHCP.
• Working knowledge of SQL databases.
• Experience supporting macOS and mobile devices, including iOS and Android, is preferred.
• Familiarity with Microsoft Entra ID, formerly Azure Active Directory, is preferred.
• Experience with remote-support and ticket-management tools is preferred.
• CompTIA A+, Network+, Microsoft, or other relevant technical certifications are preferred.
• Knowledge of PowerShell scripting or other programming languages is a plus.
• Strong technical troubleshooting, analytical, and problem-solving skills.
• Excellent communication and interpersonal skills, with a demonstrated commitment to customer service.
• Strong organizational and time-management skills with the ability to prioritize multiple requests.
• High attention to detail and commitment to accuracy.
• Demonstrates professionalism, honesty, integrity, discretion, and sound judgment.
• Must be able to work 40 hours per week onsite.
• Must be able to lift and move computer equipment weighing up to 40 lbs.
• Occasional travel between Company locations may be required.
• CD Peacock offers a competitive compensation and benefits package, including health benefits, paid time off, employee discounts, and opportunities for professional growth.

CD Peacock

The Premier Jeweler of Chicago Since 1837

Family Owned

Official Rolex Jeweler of Chicago, CD Peacock stands as the pinnacle of sophistication in the Chicago area, revered for its exquisite collection of Swiss timepieces, unparalleled diamonds, opulent jewelry, and exquisite gifts. At CD Peacock, we hold the belief that a customer, akin to a rare and flawless diamond, deserves timeless dedication. Leveraging our esteemed position as an internationally acclaimed jeweler, we curate access to the world's most exquisite diamonds, ensuring uncompromised quality and unparalleled value. For well over a century, we've meticulously crafted our legacy upon this principle. Anticipating the pleasure of guiding you towards discovering your perfect diamond—a cherished legacy to grace your life for generations to come.

About the role

As an IT Support Specialist at CD Peacock, you will provide first-line technical support to employees and help ensure the reliable operation of the Company’s technology systems. You will troubleshoot hardware, software, network, printer, mobile device, and system-access issues while providing responsive and professional customer service.

This role is ideal for a detail-oriented problem solver with strong technical and communication skills who enjoys helping others and can effectively manage multiple priorities in a collaborative, fast-paced environment.

What you’ll do

• Serve as the first point of contact for employee technical support requests received by phone, email, chat, or the Company’s ticketing system.
• Troubleshoot hardware, software, network, printer, mobile device, and connectivity issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, mobile devices, and business applications.
• Create, manage, prioritize, and resolve support tickets in accordance with established service expectations.
• Set up and manage user accounts, passwords, permissions, and system access using Active Directory and Microsoft 365.
• Support employee onboarding and offboarding, including account setup, access changes, equipment preparation, and equipment collection.
• Perform routine system updates, software installations, security patches, and preventative maintenance.
• Support conference room technology, video-conferencing systems, and other office equipment.
• Maintain accurate inventory records for IT hardware, software, licenses, and assigned equipment.
• Document troubleshooting procedures, system configurations, resolutions, and knowledge-base articles.
• Follow Company information-security policies and promote cybersecurity best practices.
• Escalate complex or unresolved technical issues to the appropriate internal or external resource.
• Provide occasional technical support at other CD Peacock locations as needed.
• Perform other information technology-related duties as assigned.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience.
• 1–3 years of IT help desk, desktop support, or related technical support experience.
• Working knowledge of Windows 10 and Windows 11, Microsoft 365, Active Directory, PC hardware troubleshooting, and basic networking concepts, including TCP/IP, DNS, and DHCP.
• Working knowledge of SQL databases.
• Experience supporting macOS and mobile devices, including iOS and Android, is preferred.
• Familiarity with Microsoft Entra ID, formerly Azure Active Directory, is preferred.
• Experience with remote-support and ticket-management tools is preferred.
• CompTIA A+, Network+, Microsoft, or other relevant technical certifications are preferred.
• Knowledge of PowerShell scripting or other programming languages is a plus.
• Strong technical troubleshooting, analytical, and problem-solving skills.
• Excellent communication and interpersonal skills, with a demonstrated commitment to customer service.
• Strong organizational and time-management skills with the ability to prioritize multiple requests.
• High attention to detail and commitment to accuracy.
• Demonstrates professionalism, honesty, integrity, discretion, and sound judgment.
• Must be able to work 40 hours per week onsite.
• Must be able to lift and move computer equipment weighing up to 40 lbs.
• Occasional travel between Company locations may be required.

Benefits

• CD Peacock offers a competitive compensation and benefits package, including health benefits, paid time off, employee discounts, and opportunities for professional growth.

The pay range for this role is:

60,000 - 70,000 USD per year(Corporate)