IT Support Specialist

CFS; New York (NY); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

On-site role

Job summary

CFS in Brooklyn is seeking an IT Support Specialist – Level 1 to assist a school community of ~450 students and 100 faculty, on-site full-time. You will troubleshoot issues, image and deploy devices, manage accounts, and support classroom technology.

The role requires a Bachelor's degree or equivalent, ~2 years help desk experience, and skills across Windows, macOS, ChromeOS, PowerShell, and basic networking.

Qualifications

• Bachelor’s degree or equivalent experience/certifications.
• About 2 years of IT support or help desk experience.
• Experience supporting Windows, macOS and ChromeOS.
• Basic command line and scripting knowledge (PowerShell or shell).
• Basic networking and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to prioritize in a fast-paced environment.
• Comfortable with physical work (lifting up to 40 lbs).
• Interest in learning and keeping up with technology.

Responsibilities

• Serve as the first point of contact for technical issues.
• Provide in-person and remote support.
• Image, deploy, and configure laptops, desktops, and classroom tech.
• Install, maintain, and troubleshoot hardware, software, apps.
• Manage device lifecycle and inventory tracking.
• Support printers, copiers, and print servers.
• Manage users in Active Directory, Google Admin, and internal systems.
• Assist with endpoint management (Intune, Jamf, Google Admin).
• Set up and support A/V equipment and livestream events (occasional after-hours).
• Document tickets, resolutions, and knowledge base updates.

Skills

Help desk experience

Windows/macOS/ChromeOS

Command line basics

Networking basics

Communication skills

Fast-paced prioritization

Physical lifting ability

Learning mindset

Education

Bachelor’s degree or equivalent

Tools

Active Directory

Google Admin

Intune

Jamf

Job description

IT Support Specialist – Level 1 (100% On‑Site)

Location: Brooklyn

Salary: $60,000 – $65,000

A private high school in South Brooklyn is seeking a Level 1 IT Support Specialist to support ~450 students and 100 faculty/staff. This is a full‑time, year‑round role requiring 5 days on‑site, including summer coverage.

Key Responsibilities

• Serve as the first point of contact for technical issues; troubleshoot or escalate as needed
• Provide support in person and via remote tools
• Image, deploy, and configure laptops, desktops, and classroom technology
• Install, maintain, and troubleshoot hardware, software, and applications
• Manage device lifecycle (setup, repairs, replacements, inventory tracking)
• Support printers, copiers, and print server queues
• Manage users in Active Directory, Google Admin, and internal systems
• Assist with endpoint management (Intune, Jamf, Google Admin)
• Set up and support A/V equipment and livestream events (occasional after‑hours work)
• Document tickets, resolutions, and internal knowledge base updates

Requirements

• Bachelor’s degree or equivalent experience/certifications
• ~2 years of IT support / help desk experience
• Experience supporting Windows, macOS, and ChromeOS
• Basic command line and scripting knowledge (PowerShell or shell)
• Basic networking/troubleshooting skills
• Strong communication and customer service skills
• Ability to prioritize and work in a fast‑paced environment
• Comfortable with physical work (lifting up to 40 lbs, moving between floors)
• Strong interest in learning and staying current with technology

Nice to Have

• 3D printer support/maintenance experience
• Photography, videography, or A/V production experience