IT Support Specialist

Europastry USA; New Brunswick (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401K

Paid Time Off

Bakery employee discounts

Job summary

Europastry USA in New Jersey is seeking an experienced IT Support Specialist to ensure production, warehousing, and office IT systems run smoothly. The role covers on-site support, hardware/software troubleshooting, access control, network devices, security cameras, OT-IT integration, vendor negotiations, and asset management with travel to a second location about 20% of the time.

The position is primarily on-site in New Brunswick, NJ, with travel to the other location as needed.

Qualifications

• Install, configure, maintain, and troubleshoot computer hardware, software, and peripherals used in manufacturing processes.

Responsibilities

• Install, configure, maintain, and troubleshoot computer hardware, software, and peripherals used in manufacturing processes.
• Provide on-site technical support and resolve IT-related issues promptly to minimize production downtime.
• Manage and maintain access control systems, including key fobs and card readers, server, network equipment and printers.
• Support and troubleshoot industrial scanners used for inventory management and tracking.
• Oversee operation and basic maintenance of security camera systems.
• Integrate operational technologies with existing IT infrastructure and enforce network security practices.
• Research, evaluate, and negotiate service contracts with IT vendors for hardware, software, and support services.
• Manage vendor relationships and ensure SLAs are met.
• Track and manage IT assets and licenses.
• Maintain documentation and warranty information within systems.

Skills

On-site IT support

Network troubleshooting

Access control systems

Printer/Scanner support

Security camera systems

Vendor management

IT asset management

OT/IT integration

Network security practices

Education

Associate or Bachelor's degree in Computer Science or Engineering

CompTIA A+

CompTIA Network+

CompTIA Security+

Tools

Ticketing systems

Server & network hardware

Printer & scanner management tools

VPNs

Job description

Do you want to join a growing company with a proven track record for success and growth? Europastry, a family business founded in Barcelona in 1987 by Pere Galles with locations worldwide! The bakery business is our passion and this is your opportunity to be a member of our team.

We are searching for a motivated & experienced IT Support Specialist

This position will be responsible for the seamless functioning of IT systems on the production floor, warehousing operations and office floor, managing various operational technologies, ensuring robust network infrastructure, and negotiating service contracts. The IT Support Specialist will provide help desk assistance and technical support for all types of issues affecting end users, such as software problems, network breakdowns, and hardware failures whether in the office or in operations. The IT Support Specialist will also create and maintain user accounts.

Users report issues to the help desk through phone or email or a ticketing system, technicians track issues and begin to identify the glitches using conventional procedures and their insights. After isolating the problem, they find ways of fixing it. They need to replace the faulty hardware or resolve the software problem, depending on whether it is a software or a hardware issue.

If the IT Support Specialist cannot fix the problem, he/she escalates the problem to IT Central. The IT Support Specialist also fixes other devices, such as printers, scanners, copiers, and fax machines, amongst others. This is an on-site position mainly in New Brunswick, NJ but flexibility for some travel will be ideal. about 20% to our other location.

JOB DUTIES

• Install, configure, maintain, and troubleshoot computer hardware, software, and peripherals used in manufacturing processes.
• Provide on-site technical support and resolve IT-related issues promptly to minimize production downtime. This may require travelling if needed between sites.
• Manage and maintain access control systems, including key fobs and card readers, server, network (switches, routers, firewalls, cabling, IT production equipment, printers, phone systems).
• Support and troubleshoot industrial scanners used for inventory management and tracking.
• Oversee the operation and basic maintenance of security camera systems.
• Integrate operational technologies with existing IT infrastructure. Implement and maintain network security protocols and best practices.
• Research, evaluate, and negotiate service contracts with IT vendors for hardware, software, and support services.
• Manage vendor relationships and ensure service level agreements (SLAs) are met.
• Track and manage IT assets and licenses.
• Maintain documentation and warranty information within systems.

Minimum Qualifications:

• Install, configure, maintain, and troubleshoot computer hardware, software, and peripherals used in manufacturing processes.
• Provide on-site technical support and resolve IT-related issues promptly to minimize production downtime. This may require travelling if needed between sites.
• Manage and maintain access control systems, including key fobs and card readers, server, network (switches, routers, firewalls, cabling, IT production equipment, printers, phone systems).
• Support and troubleshoot industrial scanners used for inventory management and tracking.
• Oversee the operation and basic maintenance of security camera systems.
• Integrate operational technologies with existing IT infrastructure. Implement and maintain network security protocols and best practices.
• Research, evaluate, and negotiate service contracts with IT vendors for hardware, software, and support services.
• Manage vendor relationships and ensure service level agreements (SLAs) are met.
• Track and manage IT assets and licenses.
• Maintain documentation and warranty information within systems.

Work Location & Travel Requirements:

• This is an on-site position based primarily in New Brunswick, NJ. Flexibility to travel to our other location approximately 20% of the time is preferred.

Prefer red to Have:

• Design, implement, and maintain the company's local area network (LAN) and wide area network (WAN), ensuring optimal performance and security.
• Troubleshoot network connectivity issues, including wired and wireless networks.
• Configure and manage network devices such as routers, switches, firewalls, and access points.
• Implement and maintain network security protocols and best practices.
• Experience with specific manufacturing software or enterprise resource planning (ERP) systems.
• Knowledge of data backup and recovery procedures.
• Experience with virtualization technologies.

EDUCATION AND QUALIFICATION REQUIREMENTS

• Associate or bachelor's degree in computer science, engineering or equivalent years of related experience.
• Possession of accredited certifications such as CompTIA A+, CompTIA Network+, Comp Security+; is a plus.

Why You’ll Love Working Here

• People-first culture with a strong focus on safety and teamwork
• Growth opportunities and leadership development as a company we enjoy watching our bakers' grow.
• Inclusive environment where your ideas matter
• Competitive pay, benefits including Medical, Dental, Vision, Life Insurance & ADD, STD, LTD, 401K, FSA, and Paid Time Off and a bakers' dozen perks.
• Commitment to food safety and quality standards

Ready to Apply?

At Europastry, we're committed to building a diverse and inclusive team. We hire based on merit and encourage you to highlight your skills and achievements in your CV-no need to include personal details unrelated to the role.

If you're a proactive, safety-minded technician who thrives in a fast-paced environment, we want to hear from you! Are you the new Baker joining the team?