IT Support Specialist

Gerken Companies; Napoleon (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) investment program with employer match

Paid Time Off (PTO)

Holiday pay

Employer-paid Employee Assistance Program

Job summary

A leading technology support provider is hiring an IT Support Specialist in Napoleon, Ohio. This full-time role involves providing hands-on support for hardware and software, troubleshooting network issues, and training users on company-standard tools. The ideal candidate will possess an associate degree in Computer Science and have experience with desktop support and troubleshooting, alongside strong communication skills. Benefits include health insurance, a 401(k) plan, and paid time off.

Qualifications

• Associate degree in Computer Science or equivalent experience.
• Experience with desktop/system support and troubleshooting.
• Understanding of Windows Server, Active Directory, and Windows 11 deployment.

Responsibilities

• Provide support for desktop systems and software.
• Troubleshoot LAN, WAN, and other system issues.
• Monitor antivirus tools and remediate malware.

Skills

Desktop/system support

Troubleshooting

Interpersonal skills

Communication skills

Ability to multitask

Education

Associate degree in Computer Science or related field

Tools

Windows Server

Active Directory

Office 365

Exchange

Antivirus tools

VOIP

Job description

At Gerken Materials, Inc., we’re part of something bigger — The Gerken Companies.
Our values guide how we work every day:

• Integrity in every decision
• Safety as a shared responsibility across every site and team
• Shared success that creates stability and long‑term opportunity
• Professional development through training and empowering our teams
• Community support because we live where we work and care about the communities we serve

If you enjoy solving problems, supporting technology users, and working in a collaborative environment, this could be the opportunity for you!

About the Role

We’re hiring an IT Support Specialist to provide hands‑on support for hardware, software, networking, and company systems across multiple locations. This role ensures employees have the tools and technology they need to work effectively and safely each day.

This is a full‑time, year‑round position.

What You’ll Do

• Provide support for desktop systems, software, and voice‑communication tools
• Troubleshoot and resolve issues related to LAN, WAN, and other system components
• Support PC hardware, operating systems, and applications
• Identify system issues, report them to vendors, and monitor resolution
• Monitor antivirus tools and remediate malware/spyware issues
• Maintain accurate documentation for local IT infrastructure
• Manage inventories of software, versions, and desktop equipment
• Provide training to end users on company‑standard software tools
• Assist with IT projects following company methodology
• Maintain daily support tickets and ensure timely resolution
• Occasionally travel to company sites as needed
• Perform additional duties as assigned by management

Physical Requirements

• Prolonged periods of sitting and standing
• Ability to safely access and navigate worksites and offices
• Ability to lift and move items up to 10 pounds
• Occasional travel required via motor vehicle

What You Bring

• Associate degree in Computer Science, Information Technology, or related field (or equivalent experience)
• Experience with desktop/system support and troubleshooting
• Understanding of Windows Server, Active Directory, DNS, and Windows 11 deployment (Intune)
• Knowledge of Office 365, Exchange, and standard Microsoft applications
• Familiarity with VOIP, LAN equipment, and network peripherals
• Ability to configure Android and iPhone devices
• Understanding of wireless technologies and antivirus tools
• Strong interpersonal and communication skills with a professional demeanor
• Ability to multitask in a fast‑paced environment

What We Offer

• Medical, dental, and vision insurance
• 401(k) investment program with employer match
• Paid Time Off (PTO)
• Holiday pay
• Employer‑paid Employee Assistance Program

If you’re ready to support technology across our teams and play a key role in keeping operations running smoothly, we encourage you to apply!

Gerken Materials, Inc. is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: [phone]
Email: [e-mail]