IT Support Specialist

Core BTS, Inc.; Lyons (IL); On-site; USD 48,000 - 75,000; Full time

Job summary

NRI Resource Management Services (RMS) is seeking an IT Support Specialist to deliver advanced end-user support. The role emphasizes problem-solving skills, OS and network troubleshooting, and active participation in system upgrades and device refreshes.

You will work with the Deskside Support team to install and maintain operating systems and enterprise applications, while providing user training and maintaining documentation. Occasional travel to client sites is expected.

Qualifications

• Associate or Bachelor's degree in CS/IT or equivalent experience.
• 5 years of experience in technical support, Level 2/3 preferred.
• In-depth knowledge of Windows OS and troubleshooting techniques.
• Proficiency in troubleshooting Windows OS and common productivity applications.
• Strong networking knowledge: TCP/IP, DNS, VPN connectivity.
• Excellent analytical and problem-solving skills with a customer-oriented attitude.
• Strong verbal and written communication, able to explain technical concepts to non-technical users.
• Certifications (e.g., CompTIA A, MCMD) are a plus.

Responsibilities

• Provide advanced hardware, software, and networking support, escalating from Level 1 as needed.
• Perform diagnostics and repairs on desktops, laptops, and peripherals.
• Troubleshoot operating systems and business applications; run diagnostics and repairs.
• Update, configure, and maintain core Deskside Support systems.
• Lead OS and enterprise app installation, configuration, and maintenance.
• Assist with setup and user training for new hardware/software.
• Document solutions and create knowledge base articles.
• Travel to client sites to provide on-site support.

Skills

Windows troubleshooting

Networking concepts

Communication skills

Problem solving

Customer focus

Troubleshooting productivity apps

Certifications (nice to have)

Education

Associate or Bachelor’s degree in CS/IT

equivalent experience

Job description

Title: IT Support Specialist — (Subcontract at an NRI)

Through NRI Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in Lyons, PA has an immediate need for an IT Support Specialist. Please note that this is a contract to hire opportunity with our client and NOT with NRI.

Position Overview

The IT Technical Support Specialist will play a pivotal role in providing advanced technical support to end users. This position requires deep technical expertise, exceptional problem-solving skills, and the ability to ensure the smooth operation of IT systems within the organization.

Key Responsibilities

• Provide advanced support for hardware, software, and networking issues, resolving complex problems escalated from Level 1 support.
• Perform advanced diagnostics and repairs on desktops, laptops, printers, and other peripheral devices.
• Troubleshoot operating systems and business applications, including diagnostic testing and repairs.
• Update, configure, and maintain core systems used by the Deskside Support team.
• Test new equipment to ensure compatibility with systems used at client.
• Complete project work and handle equipment refreshes.
• Assist with monitoring incidents and tasks within Ivanti
• Lead the installation, configuration, and maintenance of operating systems and enterprise applications.
• Assist with the setup, installation, and user training for new hardware and software.
• Ensure proper documentation and asset management.
• Provide timely updates on issue resolution and manage user expectations through effective communication.
• Participate in system upgrades, migrations, new equipment models, and other IT initiatives.
• Document solutions, procedures, and knowledge base articles to enhance team efficiency and support user self-service.
• Provide training to support staff to enhance overall team capabilities.
• Stay updated on the latest technology trends and best practices to recommend improvements and optimizations to existing systems and processes.
• Travel to client sites as needed to provide support.
• Other duties outlined by Information and Technology Management.

Qualifications

• Associate or Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• 5 years of experience in a technical support role, preferably at a Level 2 or 3 capacity.
• In-depth knowledge of Windows operating systems and troubleshooting techniques.
• Proficiency in troubleshooting Windows operating systems and common productivity applications.
• Strong understanding of networking concepts, including TCP/IP, DNS, and VPN connectivity.
• Excellent analytical and problem-solving skills with a proactive, customer-oriented attitude.
• Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Relevant certifications (e.g., CompTIA A , Microsoft Certified: Modern Desktop Administrator) are a plus.