IT Support Specialist

Hunter Super Techs - TurnPoint; Hebron, Northern (OH, KY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Hands-on professional experience

Mentorship and guidance

Career growth opportunities

Cross-functional collaboration

Resume-building experience

Flexible and supportive team

Job summary

We are seeking a dependable IT Support Specialist to provide responsive technical support for computers, phones, and mobile devices across multiple locations. You will troubleshoot issues, manage assets, support desktop and network environments, and contribute to infrastructure projects while upholding MPW’s safety and service commitments.

Responsibilities include configuring and maintaining hardware/software, handling incidents, and creating documentation.

Qualifications

• Ability to deliver responsive, professional support and meet service-level agreements.
• Strong analytical and problem-solving skills with clear communication.
• Ability to manage multiple requests and prioritize in a fast-paced environment.
• Knowledge of Windows OS, imaging, networking, and mobile platforms.

Responsibilities

• Provide technical support for computers, phones, and mobile devices across multiple locations.
• Troubleshoot issues in person, by phone, and via remote assistance.
• Install, configure, maintain, and repair hardware and software per specs.
• Manage incidents and service requests in the work order system.
• Purchase, configure, and deploy IT equipment; manage hardware lifecycle.
• Maintain technical documentation and support procedures.
• Support desktop environments and assist with network administration and projects.
• Assist users at multiple company locations via remote and in-person support.
• Follow safety procedures and participate in on-call rotation.
• Travel as required to support users and equipment.

Skills

Customer Focus

Problem Solving

Organization

Communication

Education

Tech degree or equivalent

Tools

Microsoft Intune

Apple Business Manager

PowerShell

Microsoft Entra ID

Exchange Online

Microsoft 365/Office 365

Microsoft Teams

SharePoint Online

Sophos

Cisco security apps

Cisco Meraki

CradlePoint networking

ChatGPT Enterprise

Job description

Location: 9711 Lancaster Rd, Hebron, OH, 43025

We’re looking for a dependable IT Support Specialist to provide responsive technical support and excellent service to computer, phone, and mobile device users across multiple locations. This role troubleshoots technology issues, manages technical assets, supports desktop and network environments, and contributes to infrastructure projects while maintaining MPW’s commitment to safety, innovation, and service.

What You’ll Bring

• Customer Focus – Deliver responsive, professional support while meeting service-level agreements and performance expectations.
• Problem Solving – Analyze technical issues, identify practical solutions, and resolve problems efficiently in person or remotely.
• Organization – Prioritize competing requests, manage deadlines, and maintain accuracy in a fast-paced support environment.
• Communication – Clearly explain technical information, document solutions, and work effectively with users and IT team members.

What You’ll Do

• Provide technical support for computers, phones, mobile devices, software, and peripheral equipment across multiple locations.
• Troubleshoot and resolve technical problems in person, by phone, and through remote assistance applications.
• Install, configure, maintain, and perform minor repairs on hardware, software, and peripheral equipment according to specifications.
• Manage assigned support incidents and service requests through the work order tracking system while meeting established service expectations.
• Purchase, configure, and deploy computers, networking hardware, mobile devices, and other approved technical equipment.
• Manage technical assets throughout their life cycle and follow established inventory policies and procedures.
• Create and maintain technical documentation, support procedures, and other resources that improve consistency and end-user support.
• Support desktop environments and assist with limited network administration and infrastructure projects as required.
• Support users and computing equipment at multiple company locations through both remote and in-person service.
• Follow MPW safety procedures and policies, lead by example, think critically about workplace safety, and conduct safety observations.
• Participate in the weekly on-call rotation with other IT Support Specialists to provide support coverage as assigned.
• Travel as required to support users, equipment, and technology needs at company locations.

What You’ll Need

• Associate or bachelor’s degree in technology or equivalent relevant work experience.
• Strong analytical, problem-solving, verbal communication, organizational, prioritization, and multitasking skills.
• Strong knowledge of Windows operating systems, imaging, networking, wireless technology, TCP/IP, and broadband connectivity.
• Strong knowledge of mobile devices and platforms, including iPhone, iPad, and Android devices.
• Experience with relevant enterprise technologies is desired, including Microsoft Intune, Apple Business Manager, PowerShell, Microsoft Entra ID (formerly Azure AD), Exchange Online, Microsoft 365/Office 365 Enterprise, Microsoft Teams, SharePoint Online, Sophos and Cisco security applications, Cisco Meraki and CradlePoint networking technologies, and ChatGPT Enterprise.

Benefits and Perks

• Competitive hourly pay
• Hands-on experience in a professional work environment
• Mentorship and guidance from experienced team members
• Opportunities to develop valuable industry and leadership skills
• Exposure to real-world projects and cross-functional collaboration
• Networking opportunities with leaders and professionals across the organization
• Resume-building experience with meaningful responsibilities
• Flexible and supportive team environment
• Opportunities for future career growth and advancement
• A culture that values learning, teamwork, and innovation

Who Thrives Here

You enjoy learning, taking initiative, and contributing to a team that values collaboration, professionalism, and continuous improvement.

You’ll fit right in if you are:

• Motivated to learn and gain real-world experience
• Dependable, organized, and eager to contribute
• A strong communicator who works well with others
• Curious, proactive, and solution-oriented
• Adaptable and open to feedback and development
• Someone who values respect, teamwork, and professionalism

We believe a strong workplace is built on trust, innovation, and a shared commitment to excellence—where every team member plays a role in delivering a premier service experience while growing personally and professionally.