IT Support Specialist

BayPointe Technology; Medina (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

BayPointe Technology is seeking an IT Support Specialist to be the first line of support for client businesses in Medina, OH. You will resolve technical issues, assist end users, and help maintain productive environments.

This role offers hands-on experience across Windows, Microsoft 365, and basic network troubleshooting with mentorship and a clear path for career growth.

Qualifications

• 1+ years of IT support or help desk experience.
• Basic understanding of Windows OS and desktop troubleshooting.
• Familiarity with Microsoft 365 applications and services.
• Strong communication and customer service skills.
• Willingness to learn and grow within IT field and commute to Medina, OH.

Responsibilities

• Provide responsive and professional end-user support via phone, email, remote access, and ticketing systems.
• Configure, deploy, troubleshoot, and maintain Windows desktops, printers, devices, and mobile equipment.
• Assist users with Microsoft 365 applications (Outlook/Exchange Online, Teams, OneDrive, SharePoint).
• Document support requests, troubleshooting steps, and resolutions in the ticketing system; escalate when needed.
• Troubleshoot basic network/connectivity issues and assist with onboarding/offboarding processes.

Skills

IT support

Customer service

Windows

Microsoft 365

Communication

Tools

Microsoft 365

Ticketing system

Job description

BayPointe Technology is a trusted IT solutions provider dedicated to helping businesses streamline operations, enhance security, and drive growth. As a comprehensive partner for all technology needs and “ONE SOURCE for Everything IT” we offer a range of services including hardware, software, cloud solutions, cybersecurity, managed services, and project expertise. Our team takes a business-first approach, delivering practical and scalable solutions tailored to real-world objectives. From infrastructure upgrades to cloud optimization and cybersecurity, we ensure our clients remain secure, productive, and future-ready. Our success is founded on true partnerships, delivering reliable technology support and impactful outcomes.

Job Description

As an IT Support Specialist, you will be the first line of support for the businesses and users who rely on BayPointe Technology every day. This position is ideal for someone who enjoys helping people, solving problems, and building a rewarding career in information technology.

In this role, you'll work directly with end users to resolve technical issues, answer questions, and ensure a positive support experience. From password resets and workstation troubleshooting to Microsoft 365 support and basic network connectivity issues, you'll play an important role in keeping our clients productive and supported.

This position offers the opportunity to gain hands‑on experience across a wide variety of technologies, industries, and client environments while working alongside experienced engineers and senior technicians. If you're curious, dependable, customer-focused, and eager to learn, we'll provide the mentorship, exposure, and opportunities needed to help you grow your IT career.

At BayPointe Technology, we believe technical skills can be taught, but a positive attitude, strong work ethic, and commitment to helping others are what truly set great team members apart.

We are deeply committed to the ongoing development of our team members. You'll be encouraged to continuously expand your technical knowledge, pursue certifications, learn new technologies, and build a career path that aligns with your professional goals. Whether your interests lead you toward systems administration, cloud technologies, cybersecurity, networking, or project engineering, BayPointe is invested in helping you get there.

Location & Schedule

• Onsite in Medina, OH
• Competitive compensation based on experience

Responsibilities

End User Support

Provide responsive and professional technical support to end users via phone, email, remote access, and ticketing systems. Diagnose and resolve common IT issues while delivering excellent customer service throughout every interaction.

Workstation & Device Support

Configure, deploy, troubleshoot, and maintain:

• Windows desktop and laptop systems
• Printers and peripheral devices
• Mobile devices and tablets
• Basic hardware components and accessories

Microsoft 365 Support

Assist users with Microsoft technologies including:

• Outlook and Exchange Online
• Microsoft Teams
• OneDrive
• SharePoint
• Microsoft 365 applications

Support account administration activities such as password resets, account setup, licensing assignments, and user onboarding.

Ticket Management & Documentation

Accurately document support requests, troubleshooting steps, and resolutions within the ticketing system. Ensure tickets are properly prioritized, updated, and escalated when necessary.

Basic Network & Connectivity Troubleshooting

Assist with diagnosing common networking issues including:

• Internet connectivity problems
• VPN access issues
• Printer connectivity
• Workstation network communication

Escalate more complex infrastructure issues to senior technical staff.

User Onboarding & Offboarding

Assist with employee onboarding and offboarding activities, including:

• New user setup
• Account creation and termination
• Access permissions
• Equipment preparation and inventory management

Work closely with senior technicians, engineers, and project teams to expand your technical knowledge and contribute to successful client outcomes.

At BayPointe Technology, professional development is more than an expectation, it's part of our culture. We encourage continuous learning through hands‑on experience, mentorship, vendor training, certification opportunities, team collaboration, and exposure to real‑world technologies and business environments. Our goal is to help you continually build your skills while creating a long‑term career path within our organization.

Requirements

• Must currently live within daily commutable distance to Medina, OH 44256
• 1+ years of IT support, help desk, customer service, or related technical experience preferred
• Basic understanding of Windows operating systems and desktop troubleshooting
• Familiarity with Microsoft 365 applications and services
• Strong communication and customer service skills
• Excellent problem-solving and troubleshooting abilities
• Strong organizational and time-management skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Desire to learn new technologies and grow within the IT field
• Positive attitude and willingness to work as part of a team
• Reliable transportation and valid driver's license
• Occasional local travel

What Makes This A Great Opportunity?

• Family-focused environment where you'll be supported as you learn and grow
• Strong commitment to employee development, technical training, and career advancement
• Mentorship from experienced engineers and technical professionals
• Exposure to a wide range of technologies, industries, and client environments
• Opportunity to work with modern cloud, cybersecurity, infrastructure, and collaboration technologies
• Clear career path into advanced support, systems administration, engineering, cloud, or cybersecurity roles
• Collaborative team environment built around learning, accountability, and continuous improvement
• Ability to make a direct impact on client success and business operations
• Hands‑on experience solving real‑world technology challenges
• Long‑term career potential within a growing IT organization