IT Support Specialist

Applied Digital; Harwood Township (ND); On-site; USD 48,000 - 64,000; Full time

Job summary

Applied Digital in the Harwood/Fargo area is seeking an IT Support professional to assist and support our personnel technology base, onboarding new hires, and setting up facilities. Travel is expected to be less than 10% and work includes remote user support.

You will handle helpdesk tickets, configure devices, manage Windows 11, Microsoft 365, AD, VPN, DNS/DHCP, and contribute to IT initiatives while collaborating with Corporate IT Director and teams nationwide.

Qualifications

• Install, configure and repair PC/Laptops/Mobile Devices.
• Strong experience with Windows 11 and Microsoft 365 Suite.
• Experience with Mobile Device Management and AD.
• Networking basics including DNS and DHCP, client VPN.
• Excellent communication and customer-service oriented approach.
• Willingness to learn new technologies and adapt across time zones.
• ITIL and ServiceNow experience is a plus.

Responsibilities

• Helpdesk tickets resolution and timely responses.
• Handle IT assets and maintain documentation.
• Configure system settings and troubleshoot.
• Install and maintain laptops and related devices.
• Prepare purchase requests for new devices.
• Support automation initiatives.

Skills

Windows 11 configuration

Microsoft 365 Suite

Mobile device management

Active Directory

Networking basics (DNS/DHCP)

VPN support

Customer service oriented

Willingness to learn

ITIL/ServiceNow experience

Tools

Microsoft 365 Suite

ServiceNow

VPN clients

Job description

At Applied Digital, we are the epicenter of AI innovation, crafting cutting-edge data center solutions tailored for the demands of high-performance computing. Designed from the ground up to support AI and machine learning workloads, our infrastructure is the backbone of tomorrow’s technological advancements, including AI-driven video and generative platforms.

We are:

• Forward-Thinkers: With a keen eye on current market trends and future innovations, we adapt swiftly and lead technological evolution.
• Resilient: We navigate complex challenges and emerge stronger, delivering robust and reliable solutions for industry pioneers.
• Innovative Designers: Leveraging the latest technologies, we create visionary solutions that redefine industry standards.

At Applied Digital, we are committed to solving intricate problems, advancing business initiatives, maximizing operational efficiency, and reducing our carbon footprint. We are a team of resilient, forward-thinking innovators driving the AI revolution.

Job Description:

We seek a motivated IT Support professional to join our team. The successful candidate will be responsible for aiding and supporting the Applied Digital personnel technology base and cultivating their skills in coordination with the Corporate IT Director and team. This role will primarily support our sites in the Harwood/Fargo area along with remote user support. Travel is expected to be less than 10%. We are currently scaling quickly and therefore this role will involve onboarding a lot of new hires and setting up new facilities will be involved initially.

Key Responsibilities:

• Helpdesk tickets resolution and response completed in a timely manner
• Handling of IT assets and maintaining strong documentation
• Systems settings configuration and troubleshooting
• Installation and maintenance of Laptop and other related devices
• Prepare purchase request for new devices
• Supporting automation initiatives

Basic Qualifications:

• Installation, Configuration and repair of the PC/Laptops/Mobile Devices
• Strong Experience in Configuration & Troubleshooting of Windows 11, iPhone and Android phone, Microsoft 365 Suite, Mobile device management.
• Knowledge of BIOS, device driver, Active Directory, Antivirus/Malware
• Working Knowledge of Networking, Client VPN solutions, DNS and DHCP.
• Team player- Must have excellent communication skills and provide a customerservice-oriented approach to internal customers and team members.
• Enthusiastic about learning new technologies.
• Experience with ITIL and ServiceNow a plus.
• Experience following corporate compliance controls is beneficial.
• Flexibility to work with other time zones.
• (Problem Solving) Proven ability to contribute to the analysis and fix IT problems.
• (Teamwork) Work with teams across the country for implementing IT initiatives

Please note that Applied Digital is currently unable to sponsor new applicants for employment authorization or provide immigration-related support for this position. This includes, but is not limited to, visa categories such as H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1, O-1, and any Employment Authorization Documents (EADs) or other work authorizations that require employer sponsorship.

Physical Requirements:

• Able to remain in a seated position for an extended period and to lift and carry up to 15 lbs. (office manuals, case notebooks, case files, case materials, standard boxes, report binders, etc.) as needed.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents acknowledge that they possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.