IT Support Specialist

Vaya Space, Inc.; Florida; On-site; USD 28,000 - 39,000; Part time

Job summary

Vaya Space, Inc. is seeking an IT Support Specialist (Part-Time) to assist internal staff with computer systems, hardware and software issues, and configuration guidance. You will work to resolve problems efficiently and document steps taken in the ticketing system.

The role requires strong Windows troubleshooting, excellent communication, and the ability to handle multiple requests in a fast-paced environment. Travel up to 10% may be required to support operations and training.

Qualifications

• Minimum of 3 years of professional IT help desk or similar experience.
• Strong knowledge of Windows-based computer systems and troubleshooting hardware, software, OS, and peripherals.
• Working knowledge of Microsoft Office/Microsoft 365 and Windows 11 environments.
• Ability to document findings and resolutions clearly.
• Ability to explain technical concepts to employees with varying levels of knowledge.
• Strong communication and customer service skills.
• Ability to prioritize multiple requests in a fast-paced environment.
• Willingness to work flexible hours to support operations.
• U.S. Person status to comply with export regulations.

Responsibilities

• Provide responsive technical support to internal employees via email, ticketing system, phone, remote tools, and in-person.
• Troubleshoot and resolve hardware, software, OS, network, printing, and peripheral issues.
• Deploy, configure, set up, maintain, and replace computers, mobile devices, hardware, and software.
• Document requests, steps, resolutions in the IT ticketing system.
• Follow up to ensure issues are resolved satisfactorily.
• Escalate unresolved or complex issues to IT personnel or third-party support.
• Assist with user accounts, access changes, password resets, software installs.
• Maintain technical documentation and SOPs.
• Assist with imaging, deployment, inventory, and lifecycle replacement.
• Provide basic training and guidance on systems and best practices.
• Identify recurring issues and help determine root causes and long-term solutions.
• Assist with reporting on support requests and trends.
• Communicate feedback and system improvements to internal teams.
• Support IT projects, upgrades, hardware deployments, and software rollouts.

Skills

Windows troubleshooting

Troubleshooting

Customer service

Documentation

Communication

Education

Associate's or Bachelor's degree preferred

Tools

Ticketing system

Remote support tools

Microsoft 365

Microsoft Office

Job description

IT Support Specialist (Part-Time)

Summary

Vaya Space is a privately owned space and defense company headquartered on Florida’s Space Coast. We are advancing patented vortex-hybrid engine technology to deliver propulsion systems that meet the highest standards of safety, affordability, and sustainability.

As an IT Support Specialist, you will be assisting our internal customers with questions and problems concerning computer systems, hardware and software. You will also work guiding customers through system configuration and troubleshooting, while aiming to resolve issues with efficiency.

We are a fast-paced, mission-driven team tackling some of the hardest problems in aerospace. Success at Vaya requires personal leadership, strong technical skills, and meticulous attention to detail. Every team member contributes across disciplines, stepping up where needed to drive innovation forward.
If you want to make an impact and help shape the future of space and defense, Vaya Space is the place to do it.

Travel Required

Up to 10%

Required Security Clearance

• Ability to obtain and maintain a U.S. security clearance

Essential Duties and Responsibilities

• Provide responsive technical support to internal employees via email, ticketing system, phone, remote support tools, and in-person assistance.
• Troubleshoot and resolve hardware, software, operating system, network connectivity, printing, and peripheral-related issues.
• Assist with the deployment, configuration, setup, maintenance, and replacement of computers, mobile devices, hardware, and software.
• Document support requests, troubleshooting steps, resolutions, and other relevant information within the IT ticketing system.
• Follow up with employees to ensure technical issues have been resolved satisfactorily.
• Escalate unresolved or complex issues to the appropriate IT personnel or third-party support provider.
• Assist with user account setup, access changes, password resets, software installation, and other common IT service requests.
• Maintain accurate technical documentation, knowledge base articles, standard operating procedures, and troubleshooting guides.
• Assist with workstation imaging, deployment, configuration, inventory management, and lifecycle replacement.
• Provide basic training and technical guidance to employees on company systems, applications, hardware, and IT best practices.
• Identify recurring technical issues and assist with determining root causes and long-term solutions.
• Assist with reporting and analysis of support requests, recurring problems, hardware issues, and service trends.
• Communicate employee feedback, recurring issues, and potential system improvements to the appropriate internal teams.
• Assist with IT projects, system upgrades, hardware deployments, software rollouts, and other departmental initiatives as needed.
• Follow company IT, cybersecurity, data protection, and acceptable-use policies. Provide feedback on processes and make recommendations on areas to improve.
• Perform other duties as needed.

Qualifications

• Minimum of 3 years of professional IT help desk, desktop support, technical support, or similar experience.
• Strong knowledge of Windows-based computer systems and experience troubleshooting hardware, software, operating system, and peripheral issues.
• Working knowledge of common business applications, Microsoft Office/Microsoft 365, and Windows 11 environments.
• Ability to troubleshoot problems methodically and clearly document findings and resolutions.
• Ability to explain technical concepts and provide clear, step-by-step instructions to employees with varying levels of technical knowledge.
• Strong verbal and written communication skills.
• Strong problem-solving, organizational, and customer service skills.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.
• Team-oriented mindset with the ability to work independently and collaborate with other employees, vendors, and technical personnel.
• Willingness to learn new technologies and accept constructive feedback.
• Willingness to work flexible hours when necessary to support business operations, system maintenance, or critical issues.
• To comply with U.S. export regulations, such as the International Traffic in Arms Regulations and the Export Administration Regulations you must (a) be a “U.S. Person” as defined under those regulations, which includes U.S. citizens, U.S. nationals, lawful permanent residents of the U.S., and protected individual as defined by 8 U.S.C. 1324b(a)(3), or (b) otherwise be eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce, as appropriate.

Preferred Skills and Education

• Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related technical field is preferred but not required.
• Relevant industry certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or similar credentials are a plus.
• Relevant education, technical certifications, hands‑on labs, military technical experience, internships, or demonstrated technical ability may be considered in place of a portion of the preferred professional experience.
• Candidates with less than two years of professional IT experience may still be considered if they demonstrate strong technical knowledge supported by relevant education, certifications, internships, or comparable hands‑on experience.
• Excellent organizational and leaderships skills
• Attention to detail.
• Strong decision‑making skills and a results‑driven approach