Technology Service Technician - Information Technology

Seminole Hard Rock Hotel & Casino; Florida; On-site; USD 38,000 - 60,000; Full time

Job summary

Seminole Classic Casino is seeking an IT support technician to maintain and troubleshoot computer systems, hardware, and peripherals across gaming operations. The role includes documenting changes, upgrading hardware and software, and ensuring secure user access and group policies.

Remote tools support may be used, with a focus on teamwork and accuracy. Candidates should have professional hardware/software diagnostics certifications (A+ and related MS/Windows credentials) and 0–3 years of

Qualifications

• Professional certification and 0-3 years experience in hardware, software and network diagnostics.

Responsibilities

• Maintain, troubleshoot and repair computer systems, hardware and peripherals.
• Document, upgrade or replace hardware and software systems; manage user accounts and security groups.
• Use remote diagnostic and maintenance tools to resolve issues.
• Maintain records of support activities and work with a technical team.
• Must follow Seminole Tribe policies and maintain a safe work environment.

Skills

Hardware diagnostics

Software diagnostics

Network diagnostics

Customer communication

Tools

A+ Certification

Windows OS Fundamentals

Windows Server Administration Fundamentals

Networking Fundamentals

Security Fundamentals

MS Office Specialist Certification

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefitsJob Description:Seminole Classic Casino pioneered Indian gaming when it opened as the country’s first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state-of-the-art, newest-title slot machines and other local favorites such as Diamond Lottos, Fort Knox, Pirate’s Loot. The gaming leader also offers 24/7 live table game action with games including Blackjack, Baccarat, Spanish 21, Three Card Poker and many more. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and the Stage Bar, a full-service bar that features live entertainment nightly. Patrons can enjoy the EATstreet dining area with food options such as Street Tacos, Slice and Mojoe as well as a burger and wing joint named Flying Cow.Our Commitment to Service:We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.Job Summary:The incumbent will maintain, analyze, troubleshoot and repair computer systems, hardware and computer peripherals. In addition, the incumbent will be responsible for documenting, maintaining, upgrading, or replacing hardware and software systems; as well as supporting and maintaining user account information including rights, security and system groups.Essential Job Functions:Must adhere to the Seminole Tribe's Policies and Procedures.Use remote diagnostic and maintenance tools to resolve issue when appropriate.Maintains, analyzes, troubleshoots and repairs computers systems, hardware and peripherals.Maintain records of support activities as required by departmental policy.Work well as a member of a highly technical support team.Organized approach to daily business is required.Perform other departmental duties as may be required by Management.Responsible for maintaining a clean, safe and hazard free work environment.Qualifications:Professional certification and 0-3 years experience in hardware, software and network diagnosticsWell developed written and verbal communication skills are required as well as a neat appearance and professional conduct.Strong people skills combined with efficient time management skills.Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.Knowledge of commonly used concepts, practices and procedures is expected.Experience with mid-range systems is preferred as well as proficiency at operating computers and software programs. A+ Certification and one of the following MTA 349: Windows OS Fundamentals, 365: Windows Server Administration Fundamentals, 366: Networking Fundamentals, 367: Security Fundamentals or MS Office Specialist Certification (At least one product is also required within 3 months of hire).Work Environment:The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.Maybe required to work nights, weekends, and/or holidays.The Casino environment is hectic, fast-paced and often crowded and noisy.May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.Closing:The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:Credit CheckCriminal Background CheckDrug ScreenDisclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.