IT Support Specialist

Innovative Solutions & Support; Exton (PA); On-site; USD 50,000 - 70,000; Full time

Job summary

Innovative Solutions & Support, located in Exton, Pennsylvania, is seeking a skilled IT Support Specialist to provide comprehensive support for desktop and network systems. The ideal candidate will have 3-5 years of experience, particularly with Windows and Linux operating systems, and will work on-site five days a week.

The role requires administering user accounts, managing network security, and troubleshooting technical issues. Strong interpersonal skills and a relevant degree are essential. Join us to contribute to our cutting-edge technology solutions.

Qualifications

• 3-5 years of IT customer service experience required.
• Ability to troubleshoot and resolve technical issues.
• Capable of lifting items up to 50 pounds.

Responsibilities

• Administer user accounts and maintain security measures.
• Monitor and repair network connections.
• Facilitate technology investigations and research.

Skills

Windows 10/11

Linux

Active Directory

VMware

Office 365 administration

MFA

Network security

Technical communication

Education

Bachelor’s Degree in Computer Information Systems or equivalent

Job description

Overview

Innovative Aerosystems located in Exton, PA. Innovative Aerosystems (IA) is a diversified international avionics supplier to civil, military, business, and commercial markets and operators. IA manufactures a broad range of RVSM compliant Air Data Systems, Flat Panel Display Systems, Fuel quantity and flow measurement and Engine Hydraulic displays.

Job Description

Innovative Aerosystems offers excellent career opportunities for those who thrive on cutting‑edge Product Design and High Output Production and have the drive to contribute directly to the success of the company.

Required Experience

• Strong knowledge of Windows 11, 10, and Linux operating systems.
• Office 365 administration, including creating and maintaining user accounts.
• Active Directory experience – creating and maintaining users and workgroups.
• Familiarity with creating mapped network drives and granting/limiting network access.
• Experience with Windows Server Administration and VMware (Physical and Virtual Server experience).
• Familiarity with DHCP.
• Manage performance and maintain security of LANs and vLANs.
• Monitor internal network connections to ensure availability to system users. Diagnose and repair problems as identified.
• Continually evaluate operating practices to determine if controls and security measures are adequate.
• Respond to inquiries and requests for assistance about the organization’s PCs; identify problems, troubleshoot, and provide advice to assist users and coordinate with other Departments to resolve problems when necessary.
• Administer security measures to restrict unauthorized use of data systems and databases.
• Familiarity with PC builds and deployment.
• Experience with MFA.
• Familiarity with 802.11ax.
• Assist with technology investigation through ongoing research of new equipment and/or software.
• Able to articulate technical issues and ideas to people at all levels of technical understanding.

Professional Requirements

• Bachelor’s Degree in Computer Information Systems discipline or an equivalent combination of education and experience.
• Three to five years of customer service or support experience and knowledge of customer‑service techniques and procedures.
• Excellent interpersonal skills.
• Strong customer service orientation and excellent interpersonal skills.
• Highly self‑motivated and able to work independently.
• Excellent people skills – ability to interact successfully with users in a problem‑solving environment. Adapts quickly to change.
• THIS ROLE REPORTS ON SITE 5 DAYS A WEEK.

Physical Requirements

• This role includes regular walking, bending, and sitting as well as the ability to operate a computer and production equipment.
• Must be capable of occasionally lifting and carrying items up to 50 pounds.
• Must be capable of reading letters, numbers and symbols in fonts even smaller than 8‑point.

U.S. Person Requirements

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident, or have asylum or refugee status in the U.S.

Equal Opportunity Employer

IA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.