IT Support Specialist

Ball Arena; Denver (CO); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Health Insurance (Medical, Dental, Vis

Paid Time Off

Life Insurance

Disability (Short & Long-term)

HSA

FSAs

401K

Paid Company Holidays

Job summary

Kroenke Sports & Entertainment (KSE) is seeking an IT Support Specialist for the Ball Arena in Denver. The role covers PC hardware, software, and network support for end-users and live events, with a focus on reliable IT services and prompt issue resolution.

Qualifications include a high school diploma or GED, 1 year of PC/network experience, and strong customer-service and communication skills. Evening/weekend availability is required for venue events.

Qualifications

• High school diploma or GED required.
• 1 year experience maintaining personal computers and networks.
• Preferred: 4 year college degree.
• Computer Repair Certification.
• 2 years experience in a formal IT department.
• Know Windows OS, Active Directory, Apple devices, mobile tech; strong problem-resolution and customer-service skills.

Responsibilities

• Provides PC hardware, software, and network connectivity support for end-users and events at KSE venues.
• Installs hardware, software, and peripherals and troubleshoots issues.
• Assists with network maintenance and security concepts.

Skills

Customer service

Communication

Evenings/weekends availability

Education

High school diploma or GED

4 year college degree (preferred)

Computer Repair Certification

2 years IT dept experience

Job description

Job Title: IT Support Specialist

Department: Information Technology

Business Unit: KSE

Location: Denver, CO

Reports To: Director, Client Services

Employment Type: Full Time Hourly/Non-Exempt

Supervisor Position: No

Job Posting End Date: 8/11/2026

Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK'S Sporting Goods Park, the Paramount Theatre, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam.
The KSE Information Technology (IT) Department provides a broad range of technology services supporting operations at the enterprise, business unit, department, event, and project levels within the company. The IT department focuses on building and maintaining a reliable and secure technology infrastructure while delivering quality services that are prompt, cost effective, and reliable.

Nature of Work:

• Provides support for PC hardware, software, and network connectivity for end-users and also supports technical operations for events at KSE venues.

Examples of work performed:

• Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives on personal computers
• Services printers and peripherals
• Installs company-specified software packages such as operating systems, word processing, or spreadsheet programs, etc., onto computers
• Verifies correct system operation within KSE policies and guidelines
• Answers user questions in person and over the phone regarding system operations
• Diagnoses and resolves problems involving operating systems, applications, networking, and computer hardware
• Assists with network maintenance
• Moves hardware to accommodate personnel changes and needs
• Keeps abreast of new PC software and hardware product developments through self-study, technical conferences, courses and/or seminars
• Other duties as assigned

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Working Conditions & Physical Demands:

• Typical Office Conditions
• Lift up to 20 lbs
• Lift, bend, place, maneuver as necessary to deploy computing equipment
• Work event schedules as necessary

Qualifications:

• Minimum
• High school diploma or GED, required
• 1 year experience working with maintaining personal computers and networks
• Applicants must meet minimum qualifications at the time of hire.
• Preferred
• 4 year college degree, preferred
• Computer Repair Certification
• 2 years experience working in a formal IT department
• Competencies/Knowledge, Skills & Abilities
• Adequate knowledge and skill to successfully diagnose and repair hardware or software problems regarding PCs, laptops, mobile devices, printers, and peripheral devices
• Understanding of network communications and security
• Demonstrable knowledge of Windows operating systems
• Able to provide advanced support for Microsoft Office applications
• Understanding of Microsoft Active Directory services
• Knowledge of Apple devices and operating systems
• Knowledge of mobile technologies and devices
• Excellent problem-resolution skills
• Excellent customer service skills
• Excellent communication skills
• Ability to work evenings, weekends, and holidays as needed at a variety of KSE venues

Compensation:

• Base hourly rate $25.50 - $26.00 per hour

Benefits Include:

• 12 Paid Company Holidays
• Health Insurance (Medical, Dental, Vision)
• Paid Time Off (PTO)
• Life Insurance
• Short and Long-term Disability
• Health Savings Account (HSA)
• Flexible Spending plans (FSAs)
• 401K plan

Applications must be received by: 8/11/2026

Equal Employment Opportunity:
Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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