IT Support Specialist

Nesco Resource, LLC; City of Glens Falls (NY); On-site; USD 25,000 - 26,000; Full time

Job summary

Nesco Resource in Glens Falls, NY is seeking an Entry-Level IT Help Desk / Support team member. This onsite role starts at $18–$19/hour and is a temp-to-hire opportunity with potential for a pay increase after conversion.

Work hours are M-F, 9am-5pm with flexible scheduling after training. You’ll be the first point of contact for customers and internal staff, learning the company’s tools and helping users troubleshoot and navigate technology.

Qualifications

• Customer service experience in a role with interaction via phone, email or chat.
• Familiarity with IT concepts from coursework or training.
• IT certification such as CompTIA A+ or Network+ is a plus.

Responsibilities

• Provide phone, online chat, and general customer support.
• Respond to customer questions and troubleshoot issues with web-based applications.
• Help customers understand and navigate new technology.
• Troubleshoot and document IT issues for proper resolution.
• Provide first-level support for software and web applications.
• Assist internal employees with workstation and other IT-related issues.
• Support network and user Help Desk requests.
• Help test web application updates before they go live.
• Document solutions and communicate technical information clearly.

Skills

Customer service

Troubleshooting

IT coursework

IT certification

Phone/email/chat support

Tech career

Job description

Entry-Level IT Help Desk / Support

Glens Falls, NY | $18-19/hour to start | Temp-to-Hire | Fully Onsite| M-F, 9am-5pm

Looking to break into IT but don't have formal IT experience yet?

We’re working with a growing technology-driven company in Glens Falls that is looking for an Entry-Level IT Help Desk / Support team member. This is a great opportunity for someone who is naturally tech-savvy, enjoys figuring things out, and has strong customer service skills — even if your experience has been in retail, call center, hospitality, service, or another customer-facing environment rather than IT.

Once fully trained, employees also have flexibility in choosing their regular schedule within the team's available hours, with options such as 8:00 AM–4:00 PM, 9:00 AM–5:00 PM, or 10:00 AM–6:00 PM.

Why this role?

The company develops and supports its own technology, including customer-facing web applications and proprietary tools used in the transportation and logistics industry. This means you'll get exposure to real technology and troubleshooting while learning from an experienced IT team.

This could be a particularly good fit if you:

• Have always been the person friends, family, or coworkers come to when they need help with technology
• Have built or upgraded your own computer
• Enjoy troubleshooting and figuring out why something isn't working
• Have taken IT, networking, computer science, or other technology-related coursework
• Have an IT certification such as CompTIA A+ or Network+
• Have customer service experience and are comfortable talking with people by phone, email, and online chat
• Want to turn your technical know-how into an actual IT career

What you'll do

You'll be the first point of contact for customers and internal employees who need help with technology and web-based applications. You'll learn the company's systems and help users navigate, troubleshoot, and resolve issues.

Responsibilities include:

• Provide phone, online chat, and general customer support
• Respond to customer questions and troubleshoot issues with web-based applications
• Help customers understand and navigate new technology
• Troubleshoot and document IT issues
• Provide first-level support for software and web applications
• Assist internal employees with workstation and other IT-related issues
• Support network and user Help Desk requests
• Help test web application updates before they go live
• Document solutions and communicate technical information clearly

This is a temp-to-hire opportunity, with the goal of moving successful employees into a permanent position.Upon conversion, the company offers a pay increase and a strong benefits package.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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