IT Support Specialist

Jobless; Burbank (CA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

EAP

401(k) Plan

Job summary

Jobless is seeking an IT Support Specialist to provide hands-on technical assistance to HQ staff and spa locations across the United States. The role includes troubleshooting, device management, and multi-location network support, with primary on-site work at HQ and some remote work after training.

You will handle support for Zenoti, Kandji, and Google Workspace, manage Ubiquiti networking, and collaborate with operations and executives.

Qualifications

• 2+ years IT support experience in a multi-location environment.
• Hands-on experience with Zenoti or similar scheduling/POS systems.
• Experience with Kandji or another MDM (Jamf, Intune, etc.).
• Google Workspace administration (Gmail, Drive, Admin Console, Groups, OU).
• Knowledge of Ubiquiti networking gear.

Responsibilities

• Troubleshoot POS, appointments, membership workflows, device connectivity, and login issues.
• Manage and monitor spa and HQ Apple devices; push configurations and enforce compliance.
• Administer Google Workspace users, groups, and security settings; support MFA.
• Provide on-site and remote IT support across HQ and spa locations; assist with network and printers.
• Respond to tickets via email/phone; document steps and SOPs.
• Support spa openings with hardware setup, networking, and device enrollments.

Skills

IT support

Zenoti

Kandji MDM

Google Workspace

Ubiquiti networking

Mac & Windows

Customer service

Ticketing

Tools

Zenoti

Kandji

Jamf / Intune

Ubiquiti gear

Job description

Role Overview

The IT Support Specialist provides technical support to both HQ staff and spa
locations across the U.S. You will troubleshoot daily issues, maintain core systems,
manage devices, support users, and handle multi-location network and software
support.

The position is primarily on-site at SEV HQ, with some remote work options after
t training.

Key Responsibilities

1. Core Systems Support

Zenoti

• Troubleshoot POS, appointments, membership workflows, device connectivity,
  and login issues.


• Support forms, integrations, data cleanup, user permissions, and exports.

Kandji (Mac/iPad MDM)

• Manage and monitor all spa and HQ Apple devices.


• Push configurations, enforce compliance, deploy required applications.

Google Workspace (Gmail, Drive, Admin Console)

• Administer user accounts, groups, and organizational units.


• Support email issues, shared Drive permissions, security settings, and MFA.


• Assist teams with Docs, Sheets, Meets, and cloud storage best practices.

2. Network & Infrastructure

• Support and remotely troubleshoot Ubiquiti firewalls, switches, and access
  points across spa locations.


• Provide onsite support at HQ for Wi-Fi, hardwired devices, conference rooms,
  and printers.


• Work with vendors when deeper network or ISP support is needed.

3. Help Desk Support (Tier 1–2)

• Respond to daily support tickets from HQ and spas via email and phone.


• Diagnose issues with hardware, POS tablets, printers, software, SSO, and
  network connections.


• Document troubleshooting steps, fixes, and internal SOPs.

4. Project Work

• Assist with:


• New spa openings (hardware setup, networking, device enrollments, Google accounts, Zenoti profiles)


• Zenoti enhancements and data projects


• Device refresh cycles


• Security and compliance initiatives


• Integrations involving Zenoti Google Workspace

5. Security & Compliance

• Monitor device compliance via Kandji.


• Maintain secure access controls across Zenoti, Google Workspace, and internal
  systems.


• Support PCI-related best practices for spa front desks.


• Enforce MFA and identity policies across all users.

6. HQ-Based Collaboration

• Work from HQ 4–5 days per week depending on business needs.


• Provide in-person support for executives, operations, finance, and marketing
  teams.


• Occasionally travel to spas for store openings or escalated issues.

Qualifications

Required

• 2+ years of IT support experience in a multi-location environment.


• Hands-on experience with:


• Zenoti or similar scheduling/POS system


• Kandji or another MDM (Jamf, Intune, etc.)


• Google Workspace (Gmail, Drive, Admin Console, Groups, OU structure)


• Ubiquiti networking


• Strong troubleshooting skills for Mac, iPad, and Windows devices.


• Excellent communication and customer service mindset.


• Ability to manage multiple tickets and prioritize in a fast-paced environment.

Preferred

• Experience in med-spa, beauty, fitness, franchise, or hospitality environments.


• Familiarity with MFA, DNS, and basic networking tools.


• Experience with Zenoti reports, exports, and configuration settings.


• Understanding of PCI compliance and secure handling of customer data.

Success Indicators

• Fast, friendly resolution of HQ and spa tickets.


• Minimal downtime on Zenoti, Google Workspace, and spa networks.


• Reliable, compliant device management across all locations.


• Clear communication and documentation across all IT processes.


• Strong partnerships with operations, marketing, HR, and executive teams.


• Smooth onboarding/offboarding and accurate system access every time.

Benefits Summary

• Medical, Dental, and Vision Insurance


• Employer-paid Basic Life and AD&D Insurance


• Life Insurance


• Employee Assistance Program (EAP)


• 401(k) Retirement Savings Plan