IT Support Specialist

SEV Laser; Burbank (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

PTO & Sick Leave

Paid Holidays

Employee Discounts

Career Development

Job summary

SEV Laser is seeking an IT Support Specialist to provide hands-on technical help for HQ staff and spa locations across the U.S. You will troubleshoot daily issues, maintain core systems, manage devices, and support users with multi-location network and software support.

The role is primarily on-site at SEV HQ with some remote work after training. Expect collaboration with executives and operations teams while ensuring secure access and reliable IT services.

Qualifications

• 2+ years of IT support experience in a multi-location environment.
• Hands-on experience with Kandji or another MDM (Jamf, Intune, etc.).
• Strong troubleshooting skills for Mac, iPad, and Windows devices.
• Excellent communication and customer service mindset.
• Ability to manage multiple tickets and prioritize in a fast‑paced environment.

Responsibilities

• Core Systems Support: manage forms, integrations, data cleanup, user permissions, exports; administer user accounts; support email issues and Drive permissions; assist with Docs, Sheets, Meets, and cloud storage best practices.
• Network & Infrastructure: troubleshoot Ubiquiti firewalls/switches/APs; onsite HQ Wi-Fi and devices; coordinate with vendors; respond to tickets; document fixes.
• Project Work: spa openings hardware setup, Zenoti enhancements, device refreshes, security/compliance initiatives, Zenoti/Google Workspace integrations.
• Security & Compliance: maintain secure access controls; support PCI best practices; enforce MFA/identity policies.
• HQ-Based Collaboration: work from HQ 4–5 days/week; in-person support for execs/operations/finance/marketing; travel to spas as needed.

Skills

Multi-location IT support

MDM management

Mac/iPad/Windows troubleshooting

Customer service mindset

Ticket prioritization

Tools

Kandji

Jamf

Intune

Job description

SEV Laser is one of the nation's fastest-growing aesthetics companies, driven by innovation, operational excellence, and an unwavering commitment to the client experience. Behind every successful clinic is a talented corporate team providing the strategy, resources, and support that help our business thrive.

Whether you're in Human Resources, Marketing, Finance, Operations, IT, or another corporate function, you'll have the opportunity to collaborate with passionate professionals, contribute to meaningful initiatives, and help shape the future of our organization. We foster a culture of accountability, continuous improvement, and professional growth where great ideas are encouraged and careers can flourish.

Role Overview

The IT Support Specialist provides technical support to both HQ staff and spa locations across the U.S. You will troubleshoot daily issues, maintain core systems, manage devices, support users, and handle multi-location network and software support. The position is primarily on-site at SEV HQ, with some remote work options after training.

and login issues.

Key Responsibilities

1. Core Systems Support

• Support forms, integrations, data cleanup, user permissions, and exports.
• Manage and monitor all spa and HQ Apple devices.
• Push configurations, enforce compliance, deploy required applications.
• Administer user accounts, groups, and organizational units.
• Support email issues, shared Drive permissions, security settings, and MFA.
• Assist teams with Docs, Sheets, Meets, and cloud storage best practices.

2. Network & Infrastructure

• Support and remotely troubleshoot Ubiquiti firewalls, switches, and access points across spa locations.
• Provide onsite support at HQ for Wi-Fi, hardwired devices, conference rooms, and printers.
• Work with vendors when deeper network or ISP support is needed.
• Respond to daily support tickets from HQ and spas via email and phone.
• Diagnose issues with hardware, POS tablets, printers, software, SSO, and network connections.
• Document troubleshooting steps, fixes, and internal SOPs.

4. Project Work

• New spa openings (hardware setup, networking, device enrollments, Google accounts, Zenoti profiles)
• Zenoti enhancements and data projects
• Device refresh cycles
• Security and compliance initiatives
• Integrations involving Zenoti Google Workspace

5. Security & Compliance

• Maintain secure access controls across Zenoti, Google Workspace, and internal systems.
• Support PCI-related best practices for spa front desks.
• Enforce MFA and identity policies across all users.

6. HQ-Based Collaboration

• Work from HQ 4–5 days per week depending on business needs.
• Provide in-person support for executives, operations, finance, and marketing teams.
• Occasionally travel to spas for store openings or escalated issues.

Qualifications

Required

• 2+ years of IT support experience in a multi-location environment.
• Hands-on experience with Kandji or another MDM (Jamf, Intune, etc.)
• Strong troubleshooting skills for Mac, iPad, and Windows devices.
• Excellent communication and customer service mindset.
• Ability to manage multiple tickets and prioritize in a fast‑paced environment.

Preferred

• Experience in med‑spa, beauty, fitness, franchise, or hospitality environments.
• Familiarity with MFA, DNS, and basic networking tools.
• Experience with Zenoti reports, exports, and configuration settings.
• Understanding of PCI compliance and secure handling of customer data.

Success Indicators

• Fast, friendly resolution of HQ and spa tickets.
• Minimal downtime on Zenoti, Google Workspace, and spa networks.
• Reliable, compliant device management across all locations.
• Clear communication and documentation across all IT processes.
• Strong partnerships with operations, marketing, HR, and executive teams.
• Smooth onboarding/offboarding and accurate system access every time.

Benefits Summary

SEV offers a competitive total rewards package designed to support the health, well-being, and professional success of our full-time employees. Eligible employees may participate in a variety of benefit programs, including:

• Medical, Dental, and Vision Insurance
• Employer‑paid Basic Life and AD&D Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan
• Paid Time Off (PTO) and Paid Sick Leave,
• Paid Holidays (for eligible positions)
• Employee Discounts on SEV services and products
• Professional development and career growth opportunities

Benefit eligibility and plan details are governed by the applicable plan documents and Company policies and may be modified from time to time.