IT Department - Information Technology Generalist I

Pike; Northern (KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The Pike County Information Technology Department seeks an Information Technology Generalist I to provide Help Desk and technical support to County employees. This role serves as a primary point of contact for IT requests, answers Help Desk calls, creates and manages work orders, and assists with installation and maintenance of County technology.

The Generalist I supports senior IT staff with network, server, security, and infrastructure projects, and maintains inventory and documentation.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field; or two years of relevant Help Desk, desktop-support, or IT experience; or an equivalent combination of education, technical training, certifications, and experience.

Responsibilities

• Answer incoming IT Help Desk calls and provide technical assistance to County employees.
• Create, update, prioritize, and complete Help Desk work orders.
• Troubleshoot and resolve computer, software, printer, network, email, telephone, and mobile-device problems.
• Escalate complex issues to senior IT staff when appropriate.
• Install, configure, deploy, and maintain computers, monitors, printers, scanners, phones, and other IT equipment.
• Install and troubleshoot Windows and County applications.
• Assist with Active Directory user accounts, passwords, security groups, and computer accounts.
• Provide support for Microsoft 365, Outlook, Teams, OneDrive, and related services.
• Assist with Microsoft Intune and management of County computers and mobile devices.
• Perform basic network troubleshooting involving wired/wireless networks, DNS, DHCP, and VPN connections.
• Assist senior IT staff with servers, networks, backups, cybersecurity, telecommunications, and infrastructure projects.
• Maintain accurate IT equipment inventory and Help Desk documentation.
• Assist with employee onboarding and offboarding, including preparation of computers, phones, accounts, and other technology.
• Provide technical support at County facilities as required.
• Perform other technology-related duties as assigned.

Skills

Help Desk

Troubleshooting

Customer service

Communication

Education

Associate degree in Information Technology or Computer Science

Tools

Microsoft 365

Intune

Active Directory

Windows Server

Networking

CompTIA certifications

Microsoft certifications

Job description

Department: Information Technology
Reports To: IT Director
Classification: Full-Time

Position Summary

The Information Technology Generalist I provides Help Desk and technical support to County employees. This position serves as a primary point of contact for IT support requests, answers Help Desk calls, creates and manages work orders, troubleshoots technical problems, and assists with the installation and maintenance of County technology.

The Generalist I also assists senior IT staff with network, server, security, telecommunications, and other technology-related responsibilities.

• Answer incoming IT Help Desk calls and provide technical assistance to County employees.
• Create, update, prioritize, and complete Help Desk work orders.
• Troubleshoot and resolve computer, software, printer, network, email, telephone, and mobile-device problems.
• Escalate complex issues to senior IT staff when appropriate.
• Install, configure, deploy, and maintain computers, monitors, printers, scanners, phones, and other IT equipment.
• Install and troubleshoot Windows and County applications.
• Assist with Active Directory user accounts, passwords, security groups, and computer accounts.
• Provide support for Microsoft 365, Outlook, Teams, OneDrive, and related services.
• Assist with Microsoft Intune and management of County computers and mobile devices.
• Perform basic network troubleshooting involving wired/wireless networks, DNS, DHCP, and VPN connections.
• Assist senior IT staff with servers, networks, backups, cybersecurity, telecommunications, and infrastructure projects.
• Maintain accurate IT equipment inventory and Help Desk documentation.
• Assist with employee onboarding and offboarding, including preparation of computers, phones, accounts, and other technology.
• Provide technical support at County facilities as required.
• Perform other technology-related duties as assigned.

Knowledge and Skills

Working knowledge of computer hardware, Windows operating systems, Microsoft 365, basic networking, mobile devices, printers, and common business applications.

Must have strong troubleshooting, customer service, telephone, and communication skills and be able to work effectively with employees of varying technical abilities.

Education and Experience

Associate degree in Information Technology, Computer Science, or a related field; or two years of relevant Help Desk, desktop-support, or IT experience; or an equivalent combination of education, technical training, certifications, and experience.

Experience with Microsoft Active Directory, Microsoft 365, Intune, Windows Server, networking, and CompTIA or Microsoft certifications is preferred.

Physical and Other Requirements

Must be able to lift and move computer and technology equipment weighing up to approximately 50 pounds and travel between County facilities as necessary. A valid driver's license may be required.

Occasional work outside normal business hours may be required for system maintenance, upgrades, outages, or emergencies.