IT Support Specialist

Gordon State College; Barnesville (GA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Life Insurance

Sick Leave

Vacation Leave

Parental Leave

Retirement

Employee discounts

Tuition reimbursement

Job summary

Gordon State College in Georgia seeks an IT Support Specialist to provide specialized development, security and user support for major software applications and campus IT services.

The role involves installing and maintaining computers, software, and lab hardware, assisting students and staff, and ensuring secure IT operations across college facilities.

Qualifications

• High school diploma or equivalent; 2 years IT/IT support experience or 1 year in a USG institution.
• Knowledge of current IT trends, solutions, and basic security practices.
• Experience with configuring computers, software, and basic hardware in a campus setting.

Responsibilities

• Provides technical and user support for a variety of software applications.
• Resolves problems and provides solutions.
• Administers system security for a variety of software applications.
• Designs internal reports for all offices as required.
• Coordinates department purchasing; obtains quotes; prepares requisitions for all hardware, software and maintenance contracts.
• Assists in researching, testing and implementing new applications.
• Provides orientation and training for new faculty and staff.
• Installs, updates and replaces computers, hardware, and software in labs, classrooms, and faculty and staff offices.
• Removes viruses and malware from campus computers.
• Assists students in setting up personal devices; advises students on computer/software compatibility issues.
• Sets up computers and multimedia equipment for events and presentations.
• Inventories computer hardware and peripherals.
• Provides support for peripheral equipment, including printers and scanners.
• Performs related duties as assigned.

Skills

Customer service

Problem solving

Communication

IT knowledge

Education

High school diploma or equivalent

Job description

Job Title: IT Support Specialist

Location: Gordon State College

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 303969

About Us

Founded in 1852, GSC is a member of the University System of Georgia. The college has a distinctive legacy of excellent scholarship and service. GSC offers nearly 30 degrees, which includes multiple associate and baccalaureate pathways for students. With an enrollment of over 3,100 students, GSC offers an intimate academic setting with state-of-the-art classrooms and laboratories. In this setting, students receive individualized attention that only a small college with dedicated faculty and staff can provide.

Job Summary

This position provides specialized development, security and user support for major software applications.

Responsibilities

Provides technical and user support for a variety of software applications; resolves problems and provides solutions.

Administers system security for a variety of software applications.

Designs internal reports for all offices as required.

Coordinates department purchasing; obtains quotes; prepares requisitions for all hardware, software and maintenance contracts.

Assists in researching, testing and implementing new applications.

Provides orientation and training for new faculty and staff.

Installs, updates and replaces computers, hardware, and software in labs, classrooms, and faculty and staff offices.

Removes viruses and malware from campus computers.

Assists students in setting up personal devices; advises students on computer/software compatibility issues.

Sets up computers and multimedia equipment for events and presentations.

Inventories computer hardware and peripherals.

Provides support for peripheral equipment, including printers and scanners.

Performs related duties as assigned.

Required Qualifications

High school diploma or equivalent and Two (2) years of IT or IT support position or one year of directly related experience in a USG institution.

Knowledge, Skills, & Abilities

Knowledge of current information technology trends and solutions.

Knowledge of application development and management principles.

Knowledge of computers and job related software programs.

Skill in providing customer service.

Skill in the analysis of problems and the development and implementation of solutions.

Skill in the preparation of clear and precise administrative reports.

Skill in oral and written communication.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Commitment to Excellence: Prioritize high standards in all endeavors, striving for distinction in education, research, and community engagement.

Student Success: Focus on enhancing regional workforce by effectively preparing students for successful careers, thereby ensuring a substantial return on their educational investment.

Innovation and Creativity: Encourage creative thinking and innovative solutions, driving progress and adapting to the evolving needs of our society and the wider world.

Belonging: Embrace and celebrate multiple perspectives, fostering an environment that enriches learning and promotes respect and understanding.

Equal Employment Opportunity

Gordon State College (GSC) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. No person shall, on the grounds of age, color, disability, genetic information, national origin, race, religion, sex, or veteran status (protected status) be excluded from employment or participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any GSC program or activity because of the individual¿s protected status; nor shall any individual be given preferential treatment because of the individual¿s protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

For questions or more detailed information regarding this policy, please email the Gordon State College Office of Human Resources at [e-mail]. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.

Other Information

This is a non-exempt (hourly paid) position and includes a comprehensive benefits package. Benefits include:

• Health insurance
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Life Insurance
• Sick Leave
• Vacation Leave
• Parental Leave
• Retirement
• Employee discounts
• Tuition reimbursement

Background Check

Employment offer is contingent upon completing a background investigation including a criminal background check demonstrating your employment eligibility with Gordon State College, as determined by Gordon State College in its sole discretion, confirmation of the credentials and employment history reflected in your application material and, if applicable, a satisfactory credit check. Applicants may also be subject to a pre-employment drug test.