Solutions Engineering

Geotab; United States; On-site; USD 90,000 - 150,000; Full time

Job summary

Geotab is seeking a Solutions Engineer to showcase Geotab solutions, tailor them for partners and end-users, and address customer challenges with technical demonstrations.

You will work with revenue, product, and support teams to deliver compelling engagements and drive adoption of Geotab technologies across diverse industries. A strong customer-first mindset is essential.

Qualifications

• Bachelor's degree in Engineering, Computer Science or Information Technology or equivalent.
• Experience in a technical field with customer-facing responsibilities.
• Knowledge of telematics, IoT and APIs.
• Strong communication and presentation skills; ability to work cross-functionally.

Responsibilities

• Serve as SME on the Geotab ecosystem for partners and end-users.
• Conduct discovery, requirements gathering and compelling technical demos.
• Analyze business challenges and propose viable Geotab solutions.
• Support partner upskilling and maintain accurate documentation.
• Collaborate with revenue teams and product management to improve offerings.
• Ensure timely, accurate service and high customer satisfaction.

Skills

Strong communication

Problem-solving

Customer-facing experience

Time management

Education

Bachelor's degree in Engineering

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Equivalent work experience

Tools

APIs

Geotab platform

Job description

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified \"Great Place to Work™\". We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Solutions Engineer who will showcase and adapt Geotab solutions for partners and end-users by identifying customer needs, developing customized solutions, and supporting partners in overcoming their unique business challenges. This role plays a fundamental part in driving Geotab's strategies and advancing business objectives across sales channels, customer care, and product management. If you love technology and solving real-world problems for customers, and are keen to join an industry leader - we would love to hear from you!

What you'll do:

As a Solutions Engineer, your key area of responsibility will be serving as a Subject Matter Expert on the Geotab ecosystem, empowering partners and end-users to maximize their use of Geotab's technology and solutions. You will be responsible for conducting technical activities ranging from discovery and requirements gathering to delivering compelling demonstrations and presentations that create enriching customer engagement experiences. You will also assess and analyze partner and end-user business challenges, propose viable solutions, support partner upskilling, and maintain accurate documentation of all customer and partner engagements. You will need to work closely with revenue-generating teams as a key technical resource, as well as product management teams to surface valuable feedback and contribute to continuous improvement of the company's offerings.

To be successful in this role you will be a strong communicator and problem-solver with a customer-first mindset, capable of articulating complex concepts for both technical and non-technical audiences. In addition, the successful candidate will have solid business acumen, the ability to manage multiple priorities simultaneously, and a genuine desire to stay current with emerging technologies.

How you'll make an impact:

• Develop and maintain comprehensive knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions.


• Engage and collaborate with partners and end-users to optimize their utilization of Geotab's technology, products, and solutions, tailoring the approach to meet their specific needs.


• Collaborate with the Geotab revenue generating teams as a key technical resource to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention.


• Conduct technical activities ranging from discovery, requirements gathering, technical demonstrations, presentations, etc. enabling an enriching customer engagement experience.


• Ensure partner and end-user satisfaction through prompt and accurate service, bolstering internal team support by providing additional insights and know-how.


• Support Geotab's partner upskilling, driving them towards excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals.


• Assess and analyze partner and end-user business challenges, identifying Geotab's viability and proposing alternative approaches when necessary.


• Contribute to the continuous improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product.


• Keep and maintain accurate documentation and records of customer/partner engagements, solution designs and deliverables by following department processes and procedures.

What you'll bring to this role:

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field; equivalent combination of education and/or work experience may be substituted.


• Experience in a relevant technical field, such as software engineering, data analysis, or systems integration, with a focus on customer-facing roles.


• Technical knowledge and understanding of telematics, IoT, APIs, and related technologies.


• Effective problem-solving and critical thinking abilities, with the capacity to assess customer challenges and propose viable solutions.


• Ability to collaborate effectively with cross-functional teams, including sales, product development, and customer support.


• Strong communication and presentation skills, including the ability to articulate complex concepts to both technical and non-technical audiences.


• Customer-focused mindset with a commitment to understanding client needs and delivering exceptional service.


• Desire to stay relevant with emerging technology and the flexibility to adapt to growing market demands.


• Strong time management and organizational skills, with the ability to manage multiple projects and priorities simultaneously.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

How we work:

At Geotab, we have adopted aflexible hybridworking model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [e-mail]. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, \"Geotab\"), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.