IT Support Technician

MetroSys, Inc.; Friday Harbor (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

MetroSys, Inc. is seeking an IT Support Technician I to provide onsite end-user support across hospital and clinic locations in a regional healthcare environment.

You will assist with desktops, printers, peripherals, and basic network issues while delivering courteous, patient-focused service. The role includes installing and configuring hardware/software, supporting moves and changes, handling user accounts, and documenting incidents in the ticketing system.

Qualifications

• High school diploma or equivalent.
• Technical training, vocational education, military training, or entry-level IT experience.
• Working knowledge of Windows 10 & 11, Microsoft Office, computer hardware and peripherals, and basic networking concepts.
• Strong customer service and communication skills.
• Ability to follow documented procedures and troubleshooting processes.
• Valid driver''s license and reliable transportation for travel between facilities.

Responsibilities

• Provide onsite technical support for hospital and clinic personnel.
• Troubleshoot and resolve issues related to Windows, Office, printers, mobile devices, and basic network connectivity.
• Install, configure, and deploy computer hardware and software.
• Support workstation moves, adds, and changes.
• Assist with user accounts, password resets, and access-related requests.
• Document incidents and resolutions in the ticketing system.
• Escalate complex issues to senior technical teams when appropriate.
• Support IT equipment inventory and asset management.
• Maintain a professional and customer-focused presence in patient care and administrative environments.
• Travel to satellite facilities as needed to provide onsite support.

Skills

Windows 10/11

Microsoft Office

Computer hardware

Basic networking

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

Position Overview

MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users, workstations, printers, peripherals, and common IT systems across hospital and clinic locations.

This is an excellent opportunity for individuals beginning their IT careers. Candidates with formal technical training, vocational education, military experience, or certifications such as CompTIA A+ are encouraged to apply. Professional experience may be substituted with relevant training and demonstrated technical aptitude.

The ideal candidate is customer-focused, dependable, eager to learn, and comfortable working directly with healthcare staff in a fast-paced environment.

Key Responsibilities

• Provide onsite technical support for hospital and clinic personnel.
• Troubleshoot and resolve issues related to:
  • Windows desktop and laptop systems
  • Microsoft Office applications
  • Printers and multifunction devices
  • Mobile devices and peripherals
  • Basic network connectivity
• Install, configure, and deploy computer hardware and software.
• Support workstation moves, adds, and changes.
• Assist with user account support, password resets, and access-related requests.
• Document incidents, requests, and resolutions within the ticketing system.
• Escalate complex issues to senior technical teams when appropriate.
• Support IT equipment inventory and asset management activities.
• Maintain a professional and customer-focused presence in patient care and administrative environments.
• Travel to satellite healthcare facilities as needed to provide onsite support.

Required Qualifications

• High school diploma or equivalent.
• Technical training, vocational education, military training, or entry-level IT experience.
• Working knowledge of:
  • Windows 10 and Windows 11
  • Microsoft Office applications
  • Computer hardware and peripherals
  • Basic networking concepts
• Strong customer service and communication skills.
• Ability to follow documented procedures and troubleshooting processes.
• Valid driver's license and reliable transportation for travel between facilities.

Preferred Qualifications

• CompTIA A+ certification or equivalent knowledge.
• Prior help desk, desktop support, field technician, or customer service experience.
• Experience supporting healthcare environments is a plus.
• Familiarity with Active Directory and Microsoft 365 environments.
• Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar.