IT Support Specialist

JST; Albuquerque (NM); On-site; USD 55,000 - 80,000; Full time

Job summary

JST is seeking an IT Support Specialist to join our team at Kirtland AFB in Albuquerque, NM. This full-time role supports NAVWAR missions by providing hands-on technical assistance for end-user devices, networks, and AV systems.

You will work with a dedicated team to configure equipment, troubleshoot connectivity, and coordinate software deployments while ensuring security clearance requirements are met. Veterans and military spouses are encouraged to apply.

Qualifications

• 5+ years of relevant IT support experience.
• BA/BS in computer science, information technology or related field.
• Active TS/SCI clearance required.
• Ability to obtain US Government security clearance.
• Willingness to work at Kirtland AFB, Albuquerque, NM.

Responsibilities

• Provide technical support for end-user devices and peripherals.
• Coordinate desk-side support for software and hardware maintenance.
• Set up and configure laptops, printers, VoIP, and other peripherals.
• Resolve connectivity issues across end-user and site infrastructure.
• Assist in IT facility IT inventories and asset management.
• Support planning and implementation of NAVWAR IT requirements.

Skills

End-user support

Hardware setup

Network troubleshooting

VoIP systems

IT inventory management

Education

BA/BS in Computer Science / Information Technology or related field

Tools

COTS/GOTS software

Asset management tools

Job description

Overview

JST is currently seeking a IT Support Specialist to join our team.

Overview

JST is currently seeking a IT Support Specialist to join our team. This is a full-time position at Kirtland AFB in Albuquerque, NM. JST offers a full benefit package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply. As an IT Support Support Specialist in the Joint Navigation Warfare Center (JNWC) you will help empower the Department of Defense's navigation warfare (NAVWAR) mission ensuring positioning, navigation and timing superiority. You will serve as a member of a team providing combatant commanders and joint force commanders with subject matter expertise on planning and conducting NAVWAR by providing knowledge of friendly and enemy NAVWAR order of battle and PNT-related successes and threats. You will support the Government with the integration, at the theater strategic level, of C4, cyber, and cyberspace operations into JNWC's strategic and operational objectives.

IT Support Specialist Responsibilities

• You will provide technical support for end user devices hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies
• Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities
• Sets-up and configures new end-user equipment including laptops, mobiles devices, printers, copiers, VTC units, VoIP phones and other peripherals
• Investigates and resolves all connectivity issues related to end-user, site infrastructure and IT equipment
• Actively participates in construction project planning, providing detailed requirements for facility IT specifications
• Responsible for the on-site coordination of break/fix installations with hardware maintenance providers, providing after hours support when required
• Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information
• Recommends customer service and IT process support enhancements by researching and recommending new technologies and processes

IT Support Specialist Qualifications

• 5 Yrs. Relevant experience.
• BA/BS technical degree in computer science, information technology or a related field.

IT Support Specialist Desired Qualifications

• Information Assurance Level Technician experience in a large gov consulting environment.
• IAT Level II Certifications: CompTIA CySA+/CompTIA Security+/EC-Council CND

Required Clearances And Screenings

• MUST have an active TS/SCI security clearance
• MUST be able to pass a US Government Security Clearance

About Joint Strategic Technologies (JST)

No objective is beyond reach! Joint Strategic Technologies (JST) enables successful mission outcomes from the back office to the battlefield. Our team includes leading experts from military, government and the private sector, all working together to help federal customers make a difference. Our goal is to Elevate the Impact that our employees have on our customers and treat every employee as a valued member of our team. JST empowers employees to make decisions and take-action, thus improving overall organizational growth and employee development. Culture isn't something you talk about. It's something you do. JST is committed to creating a positive environment 'that reaches beyond work and careers' to support every employee's professional and personal objectives. JST values the well-being of every employee and encourages healthy lifestyles, family activities and community involvement. JST is a proud equal opportunity employer. All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. JST will not tolerate discrimination or harassment.