IT Support Specialist – TS/SCI NAVWAR Tech Ops

Joint Strategic Technologies; Albuquerque (NM); On-site; USD 65,000 - 90,000; Full time

Job summary

Joint Strategic Technologies (JST) is seeking an IT Support Specialist to join our team at Kirtland AFB in Albuquerque, NM. This full-time role supports NAVWAR missions, providing end-user and infrastructure IT services within the Joint Navigation Warfare Center, with a required active TS/SCI clearance.

The position emphasizes hands-on hardware, software, networking, and AV systems support, plus coordination of on-site break/fix activities, inventory maintenance, and process improvements for DoD

Qualifications

• 5 Yrs. Relevant experience.
• BA/BS technical degree in computer science, information technology or a related field.

Responsibilities

• You will provide technical support for end user devices hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies
• Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities
• Sets-up and configures new end-user equipment including laptops, mobiles devices, printers, copiers, VTC units, VoIP phones and other peripherals
• Investigates and resolves all connectivity issues related to end-user, site infrastructure and IT equipment
• Actively participates in construction project planning, providing detailed requirements for facility IT specifications
• Responsible for the on-site coordination of break/fix installations with hardware maintenance providers, providing after hours support when required
• Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information
• Recommends customer service and IT process support enhancements by researching and recommending new technologies and processes

Job description

Joint Strategic Technologies (JST) is seeking an IT Support Specialist to join our team at Kirtland AFB in Albuquerque, NM. This full-time role supports NAVWAR missions, providing end-user and infrastructure IT services within the Joint Navigation Warfare Center, with a required active TS/SCI clearance.

The position emphasizes hands-on hardware, software, networking, and AV systems support, plus coordination of on-site break/fix activities, inventory maintenance, and process improvements for DoD