IT Support Specialist

GreenHarvest Industries; Akron (OH); On-site; USD 9,500 - 13,000; Full time

Job summary

GreenHarvest Industries in Akron is seeking an experienced IT Support Specialist to join our team on a contract basis. You will provide technical assistance to clients and ensure smooth operation of their computer systems and networks in a dynamic environment.

Responsibilities include phone, email, or in-person support; troubleshooting hardware and software, installing configurations, performing maintenance, and training clients on proper use of equipment.

Qualifications

• Minimum of 2 years experience as IT Support Specialist or similar role.
• Excellent knowledge of computer hardware, software and networking systems.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication skills in English spoken and written.
• Ability to work well independently and as part of a team.
• Contract job availability with flexibility for potential evening or weekend work.

Responsibilities

• Provide technical support to clients via phone, email or in person.
• Troubleshoot and resolve hardware and software issues.
• Install and configure computer systems and applications.
• Conduct regular maintenance and updates on systems.
• Collaborate with team members to identify and resolve complex technical problems.
• Ensure data security and backup procedures are followed.
• Train clients on proper use of equipment and software.

Skills

Technical Support

Hardware

Software

Networking

English Communication

Education

Bachelor's degree in Computer Science or related field

Tools

TeamViewer

LogMeIn

Windows 7/8/10

Mac OS X

Job description

We are currently hiring for an experienced IT Support Specialist to join our team in Akron. This is a contract position suitable for men with experience in computer support. As an IT Support Specialist you will be responsible for providing technical assistance and support to our clients ensuring the smooth operation of their computer systems and networks.

If you are a highly skilled IT professional looking for a challenging opportunity in a dynamic environment please submit your resume for consideration.

Key Responsibilities

• Provide technical support to clients via phone email or in person
• Troubleshoot and resolve hardware and software issues
• Install and configure computer systems and applications
• Conduct regular maintenance and updates on systems
• Collaborate with team members to identify and resolve complex technical problems
• Ensure data security and backup procedures are followed
• Train clients on proper use of equipment and software

Requirements

• Minimum of 2 years experience as an IT Support Specialist or similar role
• Excellent knowledge of computer hardware software and networking systems
• Strong problem-solving skills and ability to work under pressure
• Excellent communication skills in English spoken and written
• Ability to work well independently and as part of a team
• Contract job availability with flexibility for potential evening or weekend work

Preferred Qualifications

• Bachelors degree in Computer Science or related field
• Experience working with remote desktop tools such as TeamViewer or LogMeIn
• Knowledge of Windows operating systems 7810 as well as Mac OS X
• Previous experience working in a customer service role

This position offers a competitive salary of $1000 per month.

Non-native English speakers are welcome to apply as long as they have strong English language skills.

We value diversity in our workplace.