IT Support Services Manager — Lead Tech Operations
Children's Aid
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Benefits offered by this job
Job summary
Children’s Aid in New York City seeks a Manager of IT Support Services to lead the IT Support Services team and oversee third‑party providers, ensuring high-quality service delivery and continuous improvement. You will partner with IT leadership to align operations with organizational priorities and drive customer‑focused, data‑driven support.
You will manage staff performance, vendor relationships, and service delivery metrics, shaping a culture of excellence, collaboration, and innovation in a
Qualifications
- Bachelor's degree in IT, computer science, or related field or equivalent experience.
- 10+ years of IT operations, service delivery, or IT support leadership.
- 5+ years managing IT teams, contractors, or third-party vendors with oversight.
- Experience coordinating IT support operations including SLA monitoring and incident management.
- Experience aligning IT services with business stakeholders and goals.
Responsibilities
- Lead daily IT Support Services operations and oversight of third-party providers.
- Ensure SLAs are met or exceeded and report on performance metrics.
- Oversee staff development, vendor management, and service improvement initiatives.
- Collaborate with IT leadership and stakeholders to align solutions with business needs.
Skills
Education
Tools
Job description
Children’s Aid in New York City seeks a Manager of IT Support Services to lead the IT Support Services team and oversee third‑party providers, ensuring high-quality service delivery and continuous improvement. You will partner with IT leadership to align operations with organizational priorities and drive customer‑focused, data‑driven support.
You will manage staff performance, vendor relationships, and service delivery metrics, shaping a culture of excellence, collaboration, and innovation in a
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