IT Support & Operations Specialist

Kaiser Permanente International; El Cajon (CA); Presencial; USD 65.000 - 85.000; Jornada completa

Descripción de la vacante

Kaiser Permanente is seeking an IT Support Analyst to provide first and second level support, set up and maintain computer systems, and coordinate with third-party vendors. The role emphasizes problem resolution, knowledge sharing, and contributing to service reliability in a healthcare environment.

The ideal candidate has a Bachelor's degree in a related field and at least three years of IT support experience, with a track record of teamwork, reliability, and adaptability to change.

Formación

• Bachelor's degree required with 3+ years IT experience in a support or operations environment.
• Equivalent work experience may substitute for the degree requirement.
• Experience in healthcare IT is a plus.
• Ability to work cross-functionally.

Responsabilidades

• Resolve first and second level IT issues.
• Set up and maintain computer systems.
• Interact with third-party hardware and software vendors.
• Complete assignments by following procedures and meeting deadlines.
• Escalate issues or risks as appropriate.
• Assist with incident escalation and notification to leadership.
• Document problems, status, and resolutions in the tracking system.
• Support efforts to meet KPIs such as availability and performance.
• Provide after-hours on-call support.
• Support disaster recovery and business continuity processes.

Conocimientos

Ambiguity management

Attention to detail

Communication

Critical thinking

Problem solving

Teamwork

Cross-team collaboration

Decision making

Dependability

Learning agility

Organizational savvy

Health care knowledge

Influencing others

Educación

Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field

Herramientas

Microsoft Office

Descripción del empleo

Kaiser Permanente is seeking an IT Support Analyst to provide first and second level support, set up and maintain computer systems, and coordinate with third-party vendors. The role emphasizes problem resolution, knowledge sharing, and contributing to service reliability in a healthcare environment.

The ideal candidate has a Bachelor's degree in a related field and at least three years of IT support experience, with a track record of teamwork, reliability, and adaptability to change.