Systems Analyst

TaskVerse; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Kaiser Permanente seeks an Epic Systems Analyst III to serve as a senior SME within Clinical Care and Patient Engagement Technologies. You will analyze, configure, implement, optimize, and support Epic applications, translating clinical and business needs into scalable solutions while aligning with Epic best practices and regulatory requirements.

Collaborate with clinical leaders, end users, vendors, and IT teams to ensure stability, performance, and long-term value across the application

Qualifications

• Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care, or a related field.
• At least two years of Epic or comparable health system software experience, or two years of scripting or programming experience.
• Strong analytical, technical, and workflow design capabilities; ability to document requirements precisely and communicate with technical and nontechnical partners.

Responsibilities

• Analyze clinical and business operations, user preferences, application capabilities, workflows, data collection needs, reporting details, and system issues.
• Plan and perform complex system configuration, build, testing, validation, and maintenance for assigned applications.
• Provide first- and second-level support by diagnosing, troubleshooting, and resolving complex incidents; monitor stability and performance.
• Lead or support projects, implementations, upgrades, and optimization initiatives; coordinate timelines and stakeholders.
• Create and maintain documentation for system configurations, functionality, and support processes.

Skills

Analytical thinking

Technical proficiency

Workflow design

Communication

Education

Bachelor's degree in CS/Engineering/Health Care or related field

Tools

Epic Systems

Job description

About The Company

Kaiser Permanente is a health care organization that brings together care delivery and technology to support members, patients, clinicians, and communities. Enterprise applications, including Epic, help connect clinical and operational workflows and support the delivery of coordinated care. The organization relies on secure, stable, and effective technology to meet business needs, support clinical teams, and advance the patient experience.

About The Role

The Epic Systems Analyst III is a senior-level subject matter expert within the Clinical Care and Patient Engagement Technologies organization. This role analyzes, designs, configures, implements, optimizes, and supports assigned Epic applications. The analyst translates complex clinical and business requirements into scalable solutions aligned with organizational goals, Epic best practices, regulatory requirements, and industry standards. Working with clinical leaders, business stakeholders, end users, vendors, Epic implementation staff, and cross-functional IT teams, the analyst provides technical guidance and helps ensure application stability, performance, and long-term value. The position contributes throughout the application lifecycle, from requirements gathering and workflow design to build, testing, implementation, training, optimization, and production support.

Qualifications

Required qualifications include at least two years of experience working with Epic or comparable health system software, or at least two years of scripting or programming experience. Candidates should also have a bachelor’s degree in Computer Science, Engineering, Social Science, Education, Business, Health Care, or a related field, along with at least three years of experience working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement. Successful candidates bring strong analytical, technical, and workflow design capabilities, with the ability to investigate complex issues, document requirements precisely, and communicate effectively with technical and nontechnical partners. Experience supporting enterprise applications, testing system changes, and working collaboratively across teams is valuable. The ability to manage competing priorities, meet deadlines, learn from feedback, and apply established procedures is important in this role.

Responsibilities

• Analyze clinical and business operations, user preferences, application capabilities, workflows, data collection needs, reporting details, and system issues. Gather requirements and develop clear future-state specifications that translate operational needs into practical Epic application functionality.
• Plan and perform complex system configuration, build, testing, validation, and maintenance for assigned applications. Assess new releases, test enhancements, define refresh activities, and participate in system installations, upgrades, and decommissioning as needed. Support production and nonproduction environments through application-oriented administration and technical assistance.
• Provide first- and second-level support by diagnosing, troubleshooting, and resolving complex incidents. Monitor application stability, availability, and performance; recommend and execute tuning or optimization activities; and elevate risks or issues according to established processes. Collaborate with technical and project teams to resolve application-specific problems and minimize disruptions.
• Lead or support projects, implementations, upgrades, and optimization initiatives. Prioritize requested changes, coordinate timelines, communicate progress, and identify opportunities to improve functionality, operational efficiency, system performance, and the end-user experience. Serve as a liaison among end users, third parties, vendors, and implementation teams.
• Create and maintain documentation for system configurations, application functionality, internal procedures, and support processes. Review documentation prepared by others, support vendor activities when appropriate, and share knowledge with coworkers and customers to encourage continuous improvement.

Benefits

Kaiser Permanente offers a professional environment focused on collaboration, learning, and meaningful work in health care technology. Eligible employees may have access to organizational benefits and resources in accordance with applicable plan terms, employment policies, and eligibility requirements. The role also offers opportunities to contribute to enterprise initiatives, strengthen Epic expertise, and support technology that serves clinical teams and patients.

Equal Opportunity

Kaiser Permanente is committed to providing equal employment opportunities and fostering an inclusive workplace. Employment decisions are made in accordance with applicable laws and organizational policies. Candidates are considered without discrimination based on any status protected by law.