IT Support Operations Manager
BuzzClan LLC
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Job summary
BuzzClan LLC in Dallas is seeking an IT Support Manager who will lead a diverse team and enhance customer satisfaction. The ideal candidate should have a minimum of five years in Help Desk leadership and experience in managing complex technical issues.
The position demands excellent communication skills and adaptability, ensuring a proactive customer support experience. Responsibilities include training, overseeing daily operations, monitoring support metrics, and managing escalated issues effectively.
Qualifications
- 5-7 years experience in IT support with a progression to management.
- Experience in managing server environments like Windows Server and Linux.
- Familiarity with Intune and cloud services like Azure.
Responsibilities
- Lead and mentor a diverse team of IT Support Specialists.
- Conduct performance evaluations and develop training programs.
- Provide expert-level support and handle escalated technical issues.
- Monitor support metrics and implement improvements.
- Prepare regular reports on key performance indicators.
Skills
Education
Tools
Job description
BuzzClan LLC in Dallas is seeking an IT Support Manager who will lead a diverse team and enhance customer satisfaction. The ideal candidate should have a minimum of five years in Help Desk leadership and experience in managing complex technical issues.
The position demands excellent communication skills and adaptability, ensuring a proactive customer support experience. Responsibilities include training, overseeing daily operations, monitoring support metrics, and managing escalated issues effectively.
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