IT Support & Office Operations Specialist - Full-Time | On-Site

Zohorecruit; Town of Texas, Fort Worth (WI, TX); On-site; USD 60,000 - 90,000; Full time

Job summary

The Staff Pad is partnering with a fast-growing cloud consulting company in Dallas to hire an IT Support & Office Operations Specialist. You will support employees and contractors across the U.S., while collaborating with teams in Dallas and France to handle a wide range of IT and office tasks.

This role blends IT support with office operations, recruiting, training, and executive support. Ideal for a resourceful, organized professional who thrives on variety and initiative.

Qualifications

• Bachelor's degree in MIS, CS, Business, or related field; equivalent experience considered
• Experience in IT support, help desk, or related technical role
• Hands-on experience supporting Windows laptops and Microsoft 365 users
• Basic networking and troubleshooting knowledge
• Strong problem-solving and critical thinking skills
• Ability to manage multiple priorities and deadlines independently
• Strong written and verbal communication; customer-service mindset
• Integrity and discretion handling confidential information
• Proficiency with Microsoft Office and SharePoint familiarity

Responsibilities

• Serve as the primary IT contact for on-site and remote employees and contractors across the U.S.
• Troubleshoot end-user technology issues and coordinate escalations with global IT teams
• Manage laptop lifecycle: prep, deployment, shipping, returns, recycling, asset tracking
• Coordinate IT onboarding/offboarding ensuring access and equipment from day one
• Provide hands-on support for network, conference rooms, Teams, presentations, and leadership meetings
• Support business apps and platforms like Kantata, Jira, Power BI, and Microsoft Fabric
• Maintain IT documentation, asset inventories, and SOC 2 compliance readiness
• Provide on-site IT support including equipment checks, restarts, and vendor coordination
• Coordinate internet and IT vendor access with building management

Skills

IT support

Windows support

Microsoft 365

Networking basics

Problem solving

Communication skills

Multi-priority management

Customer service mindset

SharePoint familiarity

Executive support exposure

Education

Bachelor's degree in MIS, Computer Science, Business, or related field

Tools

Jira

Kantata/Mavenlink

Power BI

SQL

XML

Dayforce

Wix

SharePoint

Job description

IT Support & Office Operations Specialist - Full-Time | On-Site

Dallas, United States | Posted on 09/28/2026

• Work Experience Experience in IT support,systems administration, or a related technical role
• State/Province Texas
• Country United States

Job Description

Looking for a role where no two days are exactlyalike? The Staff Pad is excited to partner with a fast-growing cloud consultingcompany in Dallas, TX to hire an IT Support & Office Operations Specialistto serve as a key resource for its Dallas Solution Delivery Center

This is more than a traditional IT support position.You'll work across IT, office operations, recruiting, training, and executivesupport, giving you broad exposure to the business and the opportunity to makea visible impact

You'll support employees and contractors across theU.S., collaborate with teams in Dallas and France, assist everyone from newhires to leadership, and handle a wide range of projects and day-to-day needs

This opportunity is ideal for a resourceful,organized, and adaptable professional who enjoys variety, takes initiative, andis comfortable working across different areas of a growing organization

Schedule: Full-Time | On-Site, Monday–Friday |Occasional evening and weekend support as needed

What You'll Do

IT Support & Technology Operations

• Serveas the primary IT support contact for on-site and remote employees andcontractors across the U.S
  
• Troubleshootend-user technology issues and coordinate escalations with the IT teams inFrance and the Americas
  
• Managethe laptop lifecycle, including equipment preparation, deployment,shipping, returns, recycling, and asset tracking
  
• CoordinateIT onboarding and offboarding, ensuring new hires have the equipment,system access, and technology they need from day one
  
• Providehands-on support for network equipment, conference rooms, Teams meetings,presentations, and technology used for leadership and client meetings
  
• Supportbusiness applications and platforms including Kantata, Jira, Power BI, andMicrosoft Fabric, coordinating with internal administrators and externalsupport teams as needed
  
• MaintainIT documentation, asset inventories, and processes while supporting SOC 2security and compliance requirements
  
• Provide on-site IT support, including equipmentchecks, restarts, cabling, and vendor coordination
  
• Coordinate internet and IT vendor access withbuilding management
  

Office Operations

• Serveas the primary point of contact for building management, facilities,access badges, keys, vendors, and office-related requests
  
• Overseeday-to-day office operations, equipment, workspace setup, and vendorcoordination
  
• Coordinateoffice onboarding for new employees, including workspace preparation,building access, equipment, and orientation
  
• Partnerwith administrative teams in France to coordinate employee onboarding,offboarding, equipment, and access needs
  
• Helpmaintain a secure, organized, and welcoming office environment
  
• Supportthe recruiting process from candidate sourcing and communication throughinterview coordination and offers
  
• Partnerwith hiring managers to keep candidates informed and the hiring processmoving efficiently
  
• Coordinateand proctor candidate assessments covering areas such as Excel, SQL, XML,AI, critical thinking, and problem-solving
  
• Maintaincareers page content and support recruiting-related initiatives
  
• CoordinateDayforce training for consultants, including scheduling, enrollment,certification tracking, and related administration
  
• SupportEnforce University, the company's internal training program, includingcourse coordination, materials, and consultant development
  
• Maintainthe accuracy and integrity of employee and client training data
  

Executive Support & Special Projects

• Provideexecutive support to Dallas leadership, including meeting coordination,correspondence, status updates, research, and special projects
  
• Serveas a trusted resource for the CEO and leadership team, helping withtime-sensitive requests, research, problem-solving, analysis, and specialprojects
  
• Takeownership of cross-functional projects and provide support wherever thebusiness needs it
  

Knowledge & Internal Operations

• Buildand maintain internal knowledge resources and process documentation inSharePoint
  
• Maintaincompany website content in Wix, including job postings, news, and pageupdates
  
• Supportinternal projects and initiatives across the organization
  
• Staycurrent on relevant technology, tools, and industry developments
  

What We Are Looking For

We're looking for a versatile professional with astrong technical foundation, excellent organizational skills, and acustomer-focused approach. You do not need experience with every system listedbelow — experience with similar tools and the ability to learn new systems arehighly valued.

Core Qualifications

• Bachelor'sdegree in MIS, Computer Science, Business, or a related field preferred;equivalent professional experience will be considered
  
• Experiencein IT support, help desk, systems administration, or a related technicalrole
  
• Hands-onexperience supporting Windows laptops and Microsoft 365 users
  
• Basicnetworking and troubleshooting knowledge
  
• Strongproblem-solving and critical-thinking skills
  
• Abilityto manage multiple priorities, meet deadlines, and work independently
  
• Strongwritten and verbal communication skills
  
• Customer-servicemindset with the ability to support both technical and non-technical users
  
• Highlevel of integrity and discretion when handling confidential employee,client, and executive information
  
• Proficiencywith Microsoft Office and familiarity with SharePoint
  

Preferred Experience

• Jira,GLPI, or similar ticketing systems
  
• Kantata/Mavenlinkor other professional services platforms
  
• PowerBI, SQL, XML, or Microsoft Fabric
  
• Dayforceor another HCM platform
  
• Wixor another website content management system
  
• SOC2 or similar security and compliance frameworks
  
• Experiencesupporting remote users through phone, Teams, screen sharing, or othervirtual tools
  

What Will Make You Successful

• Youenjoy variety and are comfortable wearing multiple hats
  
• Youlearn new technology, applications, and processes quickly
  
• Youtake initiative and look for solutions rather than waiting to be told whatto do
  
• Youcan balance competing priorities while maintaining strong attention todetail
  
• Youenjoy helping people and being a dependable resource for employees andleadership
  
• Youwork well independently while collaborating effectively with teams acrossthe U.S. and France
  
• Youare organized, resilient, adaptable, and comfortable working in a fast-paced environment
  
• Youbring a positive, solutions-oriented "can-do" attitude
  
• Youtake ownership of your work and follow tasks through to completion
  

WhyThis Opportunity

If you’re a versatile, proactiveprofessional who enjoys variety and making an impact, this role offers thechance to expand your skills, work across multiple areas of the business, andgrow with a fast-moving organization

Bring your initiative, curiosity, andcan-do attitude — and make a difference from day one.