Business Systems Administrator

ADP, Inc.; Fort Wayne (IN); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Corsica Technologies is seeking a highly motivated Business Systems Administrator to join its AI Innovation & Automation team. The role administers, supports, and improves key platforms to support internal operations and client service delivery.

You’ll work with Microsoft 365, Azure, Entra ID, Dynamics 365, Datto RMM, IT Glue, and Autotask while collaborating across teams to enhance service quality and scalability, onboarding clients, and documenting procedures.

Qualifications

• Associate degree in Information Technology, Information Systems, Computer Science, or related field.
• 4+ years of experience administering business systems, cloud platforms, or IT operations.
• Experience with Microsoft 365 environments, including user administration and licensing.
• Experience with Microsoft Azure and Entra ID administration.
• Experience with Datto RMM, IT Glue, Autotask, or similar platforms.
• Experience troubleshooting business applications and user administration issues.
• Experience creating and maintaining technical and process documentation.

Responsibilities

• Administer, maintain, and support systems and platforms (Microsoft 365, Azure, Entra ID, Dynamics 365, Datto RMM, IT Glue, Autotask).
• Manage user provisioning, access, licensing, and permissions.
• Support onboarding and deployment activities for clients and internal teams.
• Create and maintain onboarding standards, documentation, and procedures.
• Identify opportunities to improve onboarding efficiency and automation.
• Collaborate with automation and engineering teams on process improvements.

Skills

Communication

Team collaboration

Documentation

Problem-solving

Education

Associate degree in IT or related field

4+ years of IT admin experience

Tools

Microsoft 365

Microsoft Azure

Entra ID

Dynamics 365

Datto RMM

IT Glue

Autotask

Job description

Corsica Technologies is seeking a highly motivated Business Systems Administrator to join its AI Innovation & Automation team. This role is responsible for administering, supporting, and continuously improving key business and operational technology platforms that support both internal operations and client service delivery. The Business Systems Administrator will serve as a trusted technical resource for internal stakeholders and clients, helping administer critical business platforms, support operational processes, and ensure users can effectively leverage technology to perform their work efficiently and effectively.

This position supports a variety of business-critical platforms, including Microsoft 365, Microsoft Azure, Entra ID, Dynamics 365, Datto RMM, IT Glue, and Autotask. The role will contribute to client onboarding activities, user administration, documentation management, process standardization, and operational improvement initiatives while collaborating across multiple teams to enhance service quality and scalability.

As a member of the AI Innovation & Automation organization, this role offers the opportunity to work with leading cloud, automation, and artificial intelligence technologies in an enterprise environment. The Business Systems Administrator will partner closely with automation and engineering resources to support process improvements, automation initiatives, and emerging AI solutions that drive greater operational efficiency and business value.

Key Responsibilities

Systems Administration & Support

• Administer, maintain, and support business-critical systems and platforms including Microsoft 365, Microsoft Azure, Entra ID, Dynamics 365, Datto RMM, IT Glue, and Autotask.
• Manage user provisioning, access requests, licensing, permissions, and platform configuration changes.
• Serve as a technical resource for system users by assisting with platform-related questions, access requests, configuration needs, and technology issue resolution.
• Troubleshoot and resolve platform, application, and user administration issues that impact business operations.
• Coordinate with internal teams, vendors, and clients to maintain platform performance and resolve operational issues.
• Support platform governance, standards, documentation, and operational best practices.

Client Onboarding & Deployment Support

• Coordinate and execute client onboarding activities within supported systems and platforms.
• Configure client environments according to established standards and documented procedures.
• Collaborate with internal stakeholders to support successful client onboarding and deployment activities.
• Assist in the development and maintenance of onboarding standards, documentation, and operational procedures.
• Identify opportunities to improve onboarding efficiency, consistency, and scalability.
• Partner with automation team members to support the implementation of process improvements and automated onboarding workflows.

Documentation & Process Improvement

• Create and maintain accurate documentation for systems, configurations, onboarding procedures, and operational processes.
• Assist in managing and improving documentation repositories and knowledge management practices.
• Contribute to the development of operational standards, procedures, and system administration best practices.
• Evaluate existing workflows and recommend improvements that enhance efficiency, consistency, and user experience.
• Ensure documentation remains current, organized, and aligned with business requirements.
• Work with members of the AI Innovation & Automation team to identify opportunities for operational improvement.
• Participate in automation initiatives designed to reduce manual effort and improve service delivery.
• Assist with testing, validation, and adoption of new automated processes and workflows.
• Provide operational and technical input that supports continuous improvement initiatives across the organization.

Successful candidates will demonstrate:

• Ability to function effectively in a fast-paced environment.
• Ability to translate business requirements into effective platform administration and configuration decisions.
• Excellent organizational and time management skills.
• Strong attention to detail and commitment to quality.
• Effective verbal and written communication abilities.
• Strong troubleshooting and problem-solving capabilities.
  
• Ability to prioritize multiple tasks and manage competing deadlines.
• Ability to work independently while contributing effectively within a team environment.
• Commitment to continuous learning and professional development.
• Ability to understand and respond to end-user needs in a professional and customer-focused manner.
• Strong sense of accountability and follow-through.
• Adaptability and willingness to embrace process improvement and change.

Education & Experience

Required

• Associate degree in Information Technology, Information Systems, Computer Science, or a related field; or an equivalent combination of education, technical certifications, and experience.
• 4+ years of experience administering business systems, cloud platforms, or IT operational platforms.
• Experience supporting Microsoft 365 environments, including user administration and licensing.
• Experience with Microsoft Azure and Entra ID administration.
• Experience with Datto RMM, IT Glue, Autotask, or similar business and IT operations platforms.
• Experience troubleshooting business applications, cloud platforms, system integrations, and user administration issues.
• Experience creating and maintaining technical and process documentation.
• Experience working within managed services, IT services, or technology consulting environments.

Preferred

• Microsoft certifications related to Microsoft 365, Azure, Identity Management, Power Platform, or related technologies.
• Experience supporting client onboarding and technology deployment activities.
• Experience administering or supporting Dynamics 365.
• Experience contributing to process improvement and standardization initiatives.
• Experience working with workflow automation platforms, Power Platform, Copilot Studio, or similar automation technologies.
• Familiarity with IT service management (ITSM) concepts, such as ITIL, and best practices.
• This is a full-time position operating in a professional office and remote collaboration environment.
• Work may be performed from a corporate office location, approved remote workspace, or a hybrid arrangement based on business requirements.
• The role requires extended periods of computer and technology usage.
• Occasional travel may be required to support client onboarding, implementation activities, training, or company events.
• The position requires the ability to manage multiple priorities and deadlines within a dynamic and evolving environment.

Reporting Structure

Reports To: Director of AI Innovation

Direct Reports:None

Key Working Relationships

• Service Operations Teams
• Client Experience Teams
• Internal Business Operations Stakeholders
• Platform Vendors and Technology Partners
• Internal Employees and External Clients

Position Attributes

The successful candidate will:

• Be highly organized and detail-oriented.
• Demonstrate a strong desire to help others and improve operational efficiency.
• Take initiative in identifying opportunities for process improvement.
• Communicate effectively with both technical and non-technical audiences.
• Thrive in a collaborative, team-oriented environment.
• Maintain a positive, professional demeanor when supporting users and clients.
• Balance day-to-day support responsibilities with longer-term improvement initiatives.
• Consistently meet expectations for attendance, quality, responsiveness, and performance.

Why Join the Team

This role offers a unique opportunity to work at the intersection of technology operations, business systems, automation, and artificial intelligence within a rapidly evolving enterprise environment.

As part of the AI Innovation & Automation team, you will have direct exposure to modern cloud platforms, business applications, automation technologies, and emerging AI solutions that are transforming how organizations operate and deliver value to their clients. In addition to supporting and administering core business systems, you will collaborate with technical and business stakeholders to improve processes, streamline onboarding activities, enhance operational efficiency, and contribute to automation initiatives that create measurable business impact.

This position provides the opportunity to:

• Work with leading technologies including Microsoft 365, Azure, Entra ID, Dynamics 365, Datto RMM, IT Glue, and Autotask.
• Gain hands-on exposure to modern automation and AI technologies including Microsoft Power Platform, Copilot, and emerging enterprise AI solutions.
• Contribute to initiatives focused on operational excellence, process standardization, and digital transformation.
• Collaborate closely with a team dedicated to advancing automation and innovation across the organization.
• Influence how technology platforms, onboarding processes, and operational workflows evolve over time.
• Expand both technical and business skills through exposure to multiple systems, departments, and client environments.
• Build expertise in technologies and operational practices that are shaping the future of IT and business operations.

This is an ideal opportunity for a technically minded professional who enjoys solving problems, improving processes, supporting users, and leveraging emerging technologies to drive meaningful business outcomes.