IT Support Lead (Fully Remote)

Nadia Care; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Stock options

Unlimited PTO

Job summary

Nadia Care, a maternal health startup, is seeking an IT Operations lead to own day-to-day IT operations, IAM for a distributed team, and act as a primary technical escalation point to the CISO. The role covers Tier 1-3 support across Windows and macOS, device management via Intune, and IAM strategy including onboarding/offboarding and access reviews.

The ideal candidate has 4–6+ years of IT support experience, preferably at a startup, with strong security fundamentals and hands-on Intune

Qualifications

• 4-6+ years IT support, including as sole or senior IT resource at a startup.
• Strong security fundamentals and HIPAA experience are required.
• Hands-on Intune expertise and experience managing devices.

Responsibilities

• Own day-to-day IT operations for a distributed team.
• Serve as primary escalation point and partner to the CISO.
• Provide Tier 1-3 support across Windows and macOS, manage devices via Intune.
• Drive IAM strategy, onboarding/offboarding, and periodic access reviews.
• Automate repetitive tasks with PowerShell and Bash; maintain audit-ready docs.

Skills

IT support

Security fundamentals

HIPAA experience

Intune

Tools

Intune

PowerShell

Bash

Job description

• Own day-to-day IT operations, user lifecycle, and IAM for a distributed team.
• Serve as primary technical escalation point and key partner to the CISO.

Key Responsibilities:

• Provide Tier 1-3 support across Windows and macOS, manage devices via Intune.
• Drive IAM strategy, onboarding/offboarding, and periodic access reviews.
• Automate repetitive tasks with PowerShell and Bash; maintain audit-ready docs.

Qualifications:

• 4-6+ years IT support, including as sole or senior IT resource at a startup.
• Strong security fundamentals, HIPAA experience, and hands-on Intune expertise.
• Unlimited PTO for salaried employees after the 90-day introductory period.
• Medical, dental, vision, 401(k), life and disability insurance, stock options.

Nadia Care

Nadia Care is a maternal health startup reimagining maternity care to improve pregnancy, birth, and postpartum outcomes for underserved communities. It is a growing distributed team that values empathy, collaboration, and resilience, offering wrap-around support including doula care and care navigation.