IT Support Lead: Education Tech & Campus Ops

PREP ASU Preparatory Academy; United States; Hybrid; USD 58,000 - 67,000; Full time

Job summary

PREP ASU Preparatory Academy is seeking an IT Support Lead to oversee technology initiatives across Immersion campuses. This entry‑level leadership role liaises with the IT department, school leadership, and external partners, including ASU, to meet and exceed technology needs for education programs.

The role requires a Bachelor's in IT or Education Tech, 3–4 years in a technology role (preferably in education), project management experience, and an active DPS clearance.

Qualifications

• Bachelor's degree in Information Technology, Education Technology, or a related field.
• 3-4 years of experience in a technology role, preferably in education.
• Proven project management skills and leading technology projects.
• Active AZ DPS IVP Fingerprint Clearance Card.
• Equivalent combination of experience, training, and education may be considered.

Responsibilities

• Oversee the Global Partnership ticketing queue with prioritization and SLA adherence.
• Manage Zoom and telephony needs in partnership with ASU, including administration and escalation.
• Serve as primary Zoom administrator with documentation, provisioning, and IVR.
• Develop and enforce technology policies and SOPs supporting educational goals and regulatory standards.
• Support IT help desk to ensure smooth tech experience across campus operations.
• Provide periodic updates, reports, and recommendations to management.

Skills

Networking

Windows OS

VoIP

Customer service

Mentoring

KPIs/metrics

SOP development

Education

Bachelor's degree in Information Technology or Education Technology

Tools

Canvas

Infinite Campus

ClassLink

Job description

PREP ASU Preparatory Academy is seeking an IT Support Lead to oversee technology initiatives across Immersion campuses. This entry‑level leadership role liaises with the IT department, school leadership, and external partners, including ASU, to meet and exceed technology needs for education programs.

The role requires a Bachelor's in IT or Education Tech, 3–4 years in a technology role (preferably in education), project management experience, and an active DPS clearance.