Education IT Support Lead — Zoom & Campus Tech

Asu-Preparatory-Academy; Phoenix (AZ); Hybrid; USD 58,000 - 67,000; Full time

Job summary

ASU Preparatory Academy is seeking an IT Support Lead to drive technology initiatives across Immersion campuses. You will liaison between IT, school leadership, and external partners, ensuring technology needs are met and exceeded.

The role requires a BS in IT/ED tech and 3–4 years in a tech role, with a DPS IVP clearance. Hybrid work with on-site campus support and strong customer service skills are essential.

Qualifications

• Bachelor’s degree in Information Technology, Education Technology, or related field.
• 3–4 years of experience in a technology role, preferably in education.
• Active AZ DPS IVP Fingerprint Clearance Card.
• Equivalent combinations of experience/education considered.

Responsibilities

• Oversee the Global Partnership ticketing queue with timely resolution and SLA adherence.
• Manage Zoom and telephony needs in partnership with ASU; admin, provisioning, and escalation.
• Serve as primary Zoom administrator with documentation, IVR, call queues, and reporting.
• Lead IT policy development and SOP enforcement to support education goals and compliance.
• Provide updates and reports on best practices to management.
• Provide Helpdesk KPI monitoring, trend analysis, and escalation support as needed.
• Be on-call for outages and provide on-site campus support 2–3 days weekly as needed.

Skills

Networking

Windows

VoIP

Educational tech tools

Communication

Training/mentoring

Customer service

Problem solving

Education

Bachelor’s degree in IT/ED tech

Tools

Zoom

Canvas

Infinite Campus

ClassLink

Raptor

IP-based PA system

Job description

ASU Preparatory Academy is seeking an IT Support Lead to drive technology initiatives across Immersion campuses. You will liaison between IT, school leadership, and external partners, ensuring technology needs are met and exceeded.

The role requires a BS in IT/ED tech and 3–4 years in a tech role, with a DPS IVP clearance. Hybrid work with on-site campus support and strong customer service skills are essential.