IT Support & Implementation Technician I

SBM Management Services, LP; Sacramento (CA); On-site; USD 33,000 - 37,000; Full time

Job summary

SBM Management Services, LP seeks an IT, Implementation, and Support Technician I to deliver first-line end-user IT support for SBM employees both locally and remotely. You will assist with 4insite platform issues, triage tickets, and provide guidance on best practices while coordinating with other IT teams.

The role includes onboarding new clients, asset deployment, and ongoing documentation. Travel to customer sites up to 20% is required, with a focus on customer service and operational

Qualifications

• Associate degree or equivalent in a technical field preferred.
• Basic knowledge of Microsoft products, laptops, and mobile devices.
• Understanding of enterprise computing environments (e.g., Active Directory, networking).
• Excellent customer support skills.

Responsibilities

• Provide first level IT support for SBM employees locally and remotely.
• Triage and assign tickets, coordinate with higher tier technicians.
• Manage incoming tickets, calls, and voicemails; provide user guidance.
• Collaborate on implementation onboarding; travel up to 20% as needed.
• Document incidents and support procedures; assist with asset deployment.

Skills

End-user support

Ticketing system

Remote support

Microsoft products

Active Directory

Networking basics

Customer service

Education

Associate degree

Job description

SBM Management Services, LP seeks an IT, Implementation, and Support Technician I to deliver first-line end-user IT support for SBM employees both locally and remotely. You will assist with 4insite platform issues, triage tickets, and provide guidance on best practices while coordinating with other IT teams.

The role includes onboarding new clients, asset deployment, and ongoing documentation. Travel to customer sites up to 20% is required, with a focus on customer service and operational