IT Support / Helpdesk Engineer

Military, Veterans and Diverse Job Seekers; San Diego (CA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

21 Days PTO

Comprehensive Benefits after 6 months

Job summary

Military, Veterans and Diverse Job Seekers is seeking an IT Support / Helpdesk Engineer in San Diego to handle telephone, remote, and on-site troubleshooting. You will install software, configure PCs, printers, and networking gear, and assist senior engineers on deployment projects.

The ideal candidate brings solid Windows troubleshooting, strong Office apps knowledge, and AD experience; Autodesk familiarity is a plus. A collaborative, growth-focused team culture awaits.

Qualifications

• Experience providing remote phone technical support.
• Excellent PC and Windows troubleshooting skills.
• Strong knowledge of Microsoft Office applications.
• Solid understanding of Active Directory.
• Experience with Autodesk and AEC apps is a plus.

Responsibilities

• Provide telephone/remote and on-site troubleshooting, training, and tech support
• Perform software installs and updates
• Set up PCs, printers, peripherals, and networking equipment
• Assist senior engineers with network deployment projects
• Grow IT skills and learn how Architecture/Design/Engineering firms work

Skills

Active listening

Communication skills

Customer support

Problem solving

Tools

Microsoft Office 365

Active Directory

Windows OS

PC hardware

Autodesk

Job description

About the job IT Support / Helpdesk Engineer

We are looking for a rockstar helpdesk engineer who loves to solve technical problems, asks lots of questions, and has excellent listening and communication skills.

Do you get a sense of pride and satisfaction, as someone's day got a lot better because of you? Are you looking to learn more about the IT space by solving real problems?

Are you fascinated with how architects and engineers build a better world? Do you want to build your career while working in a company that actually cares for its people?

You are known for:

• Your love working with people and being a strong active listener
• Excellent verbal and written communication skills
• Details, Details, Details - you are diligent and solve problems holistically
• Take ownership of the issue, and see it through to its conclusion
• People like being around you because you care

What you'll do:

• Provide telephone/remote and on-site troubleshooting, training, and tech support
• Perform software installs and updates
• Set up and configure PCs, printers, peripherals, and networking equipment
• Assist senior engineers with network deployment projects
• Grow your IT skills and learn how Architecture/Design/Engineering firms work

Qualifications:

• Experience providing remote phone technical support
• Excellent PC and Windows troubleshooting skills
• Strong skills and understanding of Microsoft Office applications
• Strong working knowledge of Microsoft Office 365
• Solid understanding of Active Directory and AD Architecture
• Solid skills and understanding of other common business applications.
• Experience with Autodesk and other AEC industry applications is a plus
• Good understanding of network topology and configuration at the desktop level
• Solid PC hardware, software, and Windows operating system knowledge

What we offer:

Our fun-loving, challenging, and rewarding company culture isn't for everyone. We are a growth-minded, high-energy organization that solves real problems. If you connect with our values and want to grow, we offer:

• Competitive salary: $45,000 - $50,000 + Performance Compensation
• Comprehensive Benefits Package (starts after six months of employment)
• 21 Days PTO for when you need to decompress and recenter