IT Support / Help Desk Analyst (Entry-Level) — New York, NY

Gain America Inc.; New York (NY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Gain America Inc. operates an Early Careers program placing new graduates into entry-level IT Support roles in the New York, NY area. You will troubleshoot users, systems, and networks with mentorship and structured onboarding, gaining real production experience.

New graduates and students—including OPT/CPT/ STEM-OPT candidates—are welcome. The role offers hybrid/on-site work in New York, NY, with guidance from a dedicated recruiter through the offer process.

Qualifications

• A degree, certification, or coursework in IT.
• Basic networking and OS troubleshooting knowledge.
• Excellent customer-service communication.

Responsibilities

• Resolve hardware, software, and access tickets.
• Support Windows/macOS setups and common applications.
• Escalate complex issues and document resolutions.
• Deliver friendly, professional user support.

Skills

IT basics

Networking basics

Customer service

Education

IT related degree/cert/coursework

Job description

Gain America's Early Careers program places new and recent graduates into entry-level IT Support / Help Desk Analyst (Entry-Level) roles with leading employers across the New York, NY area. Launch your IT career supporting real users, systems, and networks with room to grow. This is a launchpad: you'll gain real production experience with mentorship and structured onboarding.

We welcome new graduates and students, including candidates on OPT, CPT, or STEM-OPT work authorization.

Work model: Hybrid / on-site · New York, NY
You'll work with: troubleshooting, ticketing, Windows/macOS, networking basics, customer service

What you'll do

• Resolve hardware, software, and access tickets
• Support Windows/macOS setups and common applications
• Escalate complex issues and document resolutions
• Deliver friendly, professional user support

What you bring

• A degree, certification, or coursework in IT
• Basic networking and OS troubleshooting knowledge
• Excellent customer-service communication
• A helpful, patient, problem-solving attitude

Gain America is a technology staffing partner that helps early-career talent launch with leading employers. You'll work with a dedicated recruiter who supports you from first conversation through offer.