IT Support Engineer - Windows & VPN (L1)

Wipro; Jefferson City (MO); On-site; USD 70,000 - 75,000; Full time

Job summary

Wipro is seeking a customer support associate to handle calls and emails, resolve issues, and provide product information from a U.S. location. The role emphasizes strong communication, empathy, and professional conduct in a fast-paced tech support environment.

Responsibilities include documenting interactions, escalating complex issues, and supporting customers with Windows/Office tools and remote access solutions. Compensation ranges above the stated minimum and includes standard benefits.

Qualifications

• Excellent communication and empathy when handling customer inquiries.
• Experience with remote support and resolving issues across multiple platforms.
• Ability to troubleshoot Windows-based environments and collaboration tools.

Responsibilities

• Answer incoming calls and respond to customer emails in a timely manner.
• Manage and resolve customer complaints and questions.
• Identify and escalate issues to supervisors when needed.
• Provide product and service information to customers.
• Document call information according to SOPs.
• Route calls/tickets to appropriate resources for resolution.

Skills

Customer service

Empathy

Technical troubleshooting

Remote support

Windows/Outlook/Teams/Citrix

Documentation

Phone and email support

Tools

Outlook

Teams

Citrix

VDI

VPN

Job description

Wipro is seeking a customer support associate to handle calls and emails, resolve issues, and provide product information from a U.S. location. The role emphasizes strong communication, empathy, and professional conduct in a fast-paced tech support environment.

Responsibilities include documenting interactions, escalating complex issues, and supporting customers with Windows/Office tools and remote access solutions. Compensation ranges above the stated minimum and includes standard benefits.