IT Support Engineer - Level II

Vision RT Ltd.; Denver (CO); Presencial; USD 70 000 - 76 000; Tempo integral

Resumo da oferta

Vision RT Ltd. seeks an on-site IT-focused professional to maintain and support the Colorado Training Centre and associated local and remote IT systems. You will manage end-user devices, network connectivity, training environments, and AV systems, acting as the primary IT contact for US-based stakeholders.

You will contribute to global IT coverage as time zones allow, ensuring training facilities remain fully operational and IT services run smoothly for staff and visitors.

Qualificações

• Strong Windows 11 administration skills.
• Experience with Microsoft 365 including Exchange Online, Teams, SharePoint Online, and OneDrive.
• Identity & Access Management including Azure AD and Group Policy.
• Endpoint Management including Intune and Autopilot.
• Strong hardware troubleshooting across laptops, desktops, peripherals, and mobile devices.
• Familiarity with endpoint security, patch management, and vulnerability remediation.
• Ability to diagnose and resolve complex technical issues independently.
• Proven experience taking end-to-end ownership of incidents through resolution.

Responsabilidades

• Provide end-user IT support across the business globally, focusing on US users.
• Procure employee and site hardware, keeping accurate asset records.
• Maintain and support on-site hardware and training systems; provide remote hands for other IT teams.
• Ensure ongoing reliability of the Colorado Training Centre.
• Support onboarding of new starters, including device prep and handover.
• Manage recovery and decommissioning of employee devices.
• Act as primary on-site IT contact for training centre users and stakeholders.
• Contribute to continuous improvement initiatives across end-user technology and support services.

Conhecimentos

Windows 11 administration

Microsoft 365 administration

Identity & Access Management

Endpoint Management

Hardware troubleshooting

Endpoint security

Problem solving

Incident ownership

Formação académica

Bachelor's degree in IT or related field

ITIL Foundation certification

Ferramentas

Microsoft Intune

Windows Autopilot

Azure AD / Entra ID

Group Policy

Exchange Online

Descrição da oferta de emprego

Vision RT is a fast-growing MedTech company transforming radiation therapy for cancer patients by helping make it more accurate, effective, and comfortable. The company is the inventor of, and a market leader in, Surface Guided Radiation Therapy (SGRT). This technology uses advanced 3D cameras to track surface data, providing enhanced guidance across every step of the radiotherapy workflow.

Our systems are used in over 3,000 clinics worldwide, including in 29 of the top 30 Best Hospitals for Cancer (source: US News and World Report 2026 rankings).

The company is recognized as one of Britain’s fastest-growing private tech companies, as featured in the 2025Sunday Times 100 Tech list. Vision RT is also a recipient of the 2026 King’s Award for Enterprise, our fifth in 10 years. It is the UK’s most prestigious accolade for business excellence.

Company video

With around 400+ employees globally and offices in the UK, Poland, and the USA, Vision RT operates independently as part of the Danish company William Demant Invest A/S, one of the world’s largest investors in healthcare companies. Employees benefit from the security and reach of being part of a large global enterprise, combined with the agility and innovation of a startup.

Vision RT is a company with strong values, a clear mission, and a bright future. It is an exciting and rewarding organization in which to work.

About the Role

This role provides a strong on-site IT presence at the Colorado Training Centre andis responsible forthe day-to-day support, maintenance, and reliability of local and remote IT systems. This includes end-user devices, network connectivity, training environments, and AV systems.

The successful candidate will ensure the training facilityremainsfully operational, support training activities, and act as the primary IT contact for US-based stakeholders. They will also contribute to wider global IT support coverage where time zone alignment allows.

Key Responsibilities

• Provide end-user IT support across the business globally, with a primary focus on the US user base.
• Procure employee and site hardware,maintainingaccurateasset records within the service management system.
• Maintain and support on-site hardware, including training systems, and provide remote hands support for other IT teams whererequired.
• Ensure the ongoing reliability and operational readiness of the Colorado Training Centre.
• Support the onboarding of new starters, including device preparation, configuration, and handover.
• Manage the recovery and decommissioning of employee devices.
• Act as the primary on-site IT contact for trainingcentreusers and stakeholders.
• Contribute to continuous improvement initiatives across end-user technology and support services.

Essential Skills & Experience

• Strong knowledge and administration of Windows 11.
• Experience supporting and administering Microsoft 365 including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive,licensingand mailbox management.
• Knowledge of Identity & Access Management including Active Directory, Microsoft Entra ID (Azure AD), Group Policy, and user lifecycle management.
• Experience with Endpoint Management including Microsoft Intune, Windows Autopilot, deviceconfigurationand compliance policies.
• Strong hardware troubleshooting skills across laptops, desktops, peripherals, and mobile devices.
• Familiarity with endpoint security technologies, patch management, and vulnerability remediation.
• Ability to diagnose and resolve complex technical issues independently.
• Strong analytical and problem-solving skills.
• Proven experience taking end-to-end ownership of incidentsthrough toresolution.

Desirable Skills & Experience

• Understandingofnetworking fundamentals including TCP/IP, DNS, DHCP, VPNs, Wi‑Fi troubleshooting, and basicfirewalland switching concepts.
• ITIL Foundation certification.
• Experience working within ISO 27001 accredited environments.

$70,000 - $76,000 a year

Vision RT is an Equal Opportunity / Aff… all qualified applicants will receive consideration for employment and development without regard to race, colour, religion, sexual orientation, gender, national origin, disability, or protected veteran status.