IT Support Engineer II, Ops Tech Solutions (OTS) (Fulfillment & Operations)

Amazon Inc.; Loveland (CO); On-site; USD 61,000 - 106,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon Inc. is seeking an IT Support Engineer II for Ops Tech Solutions to support, build, implement, and improve technology across sites in a defined geographical area. You’ll manage large regional projects, resolve crises, and expand knowledge in AWS and distributed systems.

Role includes hands-on troubleshooting, collaboration with internal teams, and driving continuous improvement. Travel within the local region is required; expect long shifts and active customer support across multiple

Qualifications

• 4+ years of networking experience (DNS, DHCP, SSL, OSI, TCP/IP).
• 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM.
• 4+ years of technical support experience.
• 4+ years of corporate IT support (Windows, Mac or Linux).
• Bachelor's degree in IT, computer science or equivalent.
• Possess and maintain a current, valid Driver License.

Responsibilities

• Troubleshoot difficult IT problems without SOPs.
• Plan and coordinate CM templates and configurations.
• Collaborate with internal teams or vendors to execute projects.
• Lead continuous improvement efforts.
• Audit the quality of work and provide feedback when necessary.
• Automate manual tasks and create small tools to improve efficiency.
• Serve as the first point of escalation.
• Participate in hiring, training, and development of others.
• Move up to 49 lbs and stand/walk during 12-hour shifts.
• Support customers across multiple buildings in the area and remote locations.
• Travel within local or regional area to support customers.

Skills

Networking fundamentals

DNS

DHCP

SSL

OSI Model

TCP/IP

Windows Server (AD)

DFS

Print Services

SCCM

Technical support

Cross-team collaboration

Troubleshooting

Education

Bachelor's degree in IT, computer science or equivalent

Job description

IT Support Engineer II, Ops Tech Solutions (OTS)

Job ID: 10542517 | Amazon.com Services LLC

Application deadline: Oct 25, 2026

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology inhouse, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them

About The Role

As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

Key job responsibilities

• Troubleshooting difficult IT problems without SOPs.
• Planning and coordinating CMs and CM .templates.
• Collaborating with internal teams or vendors to execute projects.
• Leading continuous improvement efforts.
• Auditing the quality of work performed and provide constructive feedback when necessary.
• Automating manual tasks; create/improve small tools that help make team operations more efficient.
• Serving as the first point of escalation.
• Participating in hiring, training and development of others.
• Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Basic Qualifications

• 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 4+ years of technical support experience
• 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• Bachelor's degree in IT, computer science or equivalent
• Possess and maintain a current, valid Driver License

Preferred Qualifications

• 3+ years of supporting a windows server environment experience
• Experience supporting video conference and teleconference equipment
• Strong troubleshooting skills of very complex systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CO, LOVELAND - 60,700.00 - 106,300.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.