IT Support Engineer I, Ops Tech Solutions (OTS)

Amazon; Orlando (FL); Presencial; USD 41.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) matching

Parental leave (up to 20 weeks)

Descripción de la vacante

Amazon.com Services LLC in Orlando, FL is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise software across sites in the region.

You will troubleshoot and resolve straightforward issues, collaborate with management and staff, and contribute to IT infrastructure improvements while supporting local and remote customers.

Formación

• 2+ years of troubleshooting in a multi-user high availability environment
• 2+ years of networking experience (DNS, DHCP, SSL, TCP/IP)
• 2+ years of supporting and maintaining a corporate network environment
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 2+ years of Windows Server technologies: AD, DFS, Print Services, SCCM
• High school or equivalent diploma

Responsabilidades

• Network engineering and troubleshooting across various software/hardware environments
• Ensure infrastructure networking and computing systems are available during production hours
• Provide analytical and technical assistance for continuous improvement of IT solutions
• Manage local technical projects
• Maintain or create policies, procedures, and processes
• Identify root-causes of operational issues and process inefficiencies
• Support customers from multiple buildings and remote locations
• Travel within local/regional area to support customers

Conocimientos

Networking concepts

PC hardware & repair

Windows/Linux/macOS support

IT client/server delivery

Troubleshooting in high availability

Educación

High school diploma or equivalent

Bachelor's degree in IT or related field

Herramientas

DNS

DHCP

SSL

TCP/IP

Active Directory

Descripción del empleo

Description

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology inhouse, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

Key job responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Basic Qualifications

• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of supporting and maintaining a corporate network environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 1+ years of IT client, server, and network service delivery experience
• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• High school or equivalent diploma

Preferred Qualifications

• Bachelor's degree in IT, computer science or equivalent
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• 2+ years of computer networking experience
• Experience supporting video conference and teleconference equipment
• Experience in data center engineering or operations, or experience in construction
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, FL, Orlando - 30.24 - 41.68 USD hourly

Company - Amazon.com Services LLC

Job ID: A10575830