IT Support Engineer II, Ops Tech Solutions (OTS)

Amazon; Garner (NC); On-site; USD 61,000 - 106,000; Full time

Benefits offered by this job

Healthcare benefits from Day 1

401(k) matching

Parental leave

Casual dress code

Job summary

Amazon in Garner, NC is seeking an IT Support Engineer II to support and improve technology solutions across sites in the region. You will manage projects, resolve outages, and collaborate with internal teams and vendors to implement enhancements.

The role requires strong troubleshooting, networking, and admin skills; you will participate in hiring and training, and travel within the region as needed. Amazon offers comprehensive benefits and career growth opportunities.

Qualifications

• High school or equivalent diploma.
• 4+ years of IT systems or relevant commercial production environment experience.
• 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience.
• 4+ years of troubleshooting in a multi-user high availability environment experience.
• 4+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP) experience.
• 4+ years of PC repair, troubleshooting, deployment and liquidation experience.
• 3+ years of IT client, server, and network service delivery experience.
• Possess and maintain a current, valid Driver License.

Responsibilities

• Troubleshoot difficult IT problems without SOPs.
• Plan and coordinate CMs and CM templates.
• Collaborate with internal teams or vendors to execute projects.
• Lead continuous improvement efforts.
• Audit quality of work and provide constructive feedback.
• Automate manual tasks; create/improve small tools for team operations.
• Serve as the first point of escalation.
• Participate in hiring, training and development of others.
• Move up to 49 lbs; stand and walk during 12-hour shifts.
• Support customers from multiple buildings and remote locations.
• Travel within local or regional area to support our customers.

Skills

IT systems experience

Microsoft administration

Linux administration

Cisco IOS (CLI)

Networking

PC repair

Driver license

High availability

Education

High school diploma

Bachelor's degree in CS/IT

Job description

IT Support Engineer II, Ops Tech Solutions (OTS)

Job ID: 10507371 | Amazon.com Services LLC

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology inhouse, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

Key job responsibilities

• Troubleshooting difficult IT problems without SOPs.
• Planning and coordinating CMs and CM .templates.
• Collaborating with internal teams or vendors to execute projects.
• Leading continuous improvement efforts.
• Auditing the quality of work performed and provide constructive feedback when necessary.
• Automating manual tasks; create/improve small tools that help make team operations more efficient.
• Serving as the first point of escalation.
• Participating in hiring, training and development of others.
• Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Basic Qualifications

• High school or equivalent diploma
• 4+ years of IT systems or relevant commercial production environment experience
• 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience
• 4+ years of troubleshooting in a multi-user high availability environment experience
• 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 4+ years of PC repair, troubleshooting, deployment and liquidation experience
• 3+ years of IT client, server, and network service delivery experience
• Possess and maintain a current, valid Driver License

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience communicating complex ideas to technical and non-technical audiences
• Can show strong verbal and written communication skills
• Experience managing multiple projects, prioritizing, planning, and managing time
• Strong troubleshooting skills of very complex systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience communicating complex ideas to technical and non-technical audiences
• Can show strong verbal and written communication skills
• Experience managing multiple projects, prioritizing, planning, and managing time
• Strong troubleshooting skills of very complex systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, NC, Garner - 60,700.00 - 106,300.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.