IT Support Engineer I - Evening Desk-Side VIP Support
Live! Casino & Hotel Maryland
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Job summary
Live! Casino & Hotel Maryland in Greensburg is seeking a Customer Support Engineer I to provide outstanding customer service and technical support. In this on-site position, you will be the first point of contact for internal and external inquiries, resolving issues related to a variety of technology-based products.
The ideal candidate will have 1 to 3 years of relevant IT Help Desk experience, strong communication skills, and a background in Microsoft Technologies. Join a fast-paced environment where you'll play a crucial role in customer satisfaction.
Qualifications
- 1 to 3 years of relevant IT Help Desk or customer support experience is required.
- Technical school certification preferred.
Responsibilities
- Create and update SOPs with Engineers.
- Perform troubleshooting and repair for PCs, laptops, printers, etc.
- Provide support to client-identified VIPs.
- Respond to management requests for new PC installations.
- Display outstanding professional service skills.
- Communicate proactively with end-users.
Skills
Education
Tools
Job description
Live! Casino & Hotel Maryland in Greensburg is seeking a Customer Support Engineer I to provide outstanding customer service and technical support. In this on-site position, you will be the first point of contact for internal and external inquiries, resolving issues related to a variety of technology-based products.
The ideal candidate will have 1 to 3 years of relevant IT Help Desk experience, strong communication skills, and a background in Microsoft Technologies. Join a fast-paced environment where you'll play a crucial role in customer satisfaction.
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