IT Support Engineer (Fully Remote)

WorkPac; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical allowance

Mental health support

Flexible work

Home office setup

Internet stipend

Gym membership

Job summary

WorkPac is seeking an L1/L2 Windows support specialist for a US-based role, handling Microsoft 365 and network issues across a distributed team.

You'll own incidents from triage to resolution, document outcomes, and manage tickets in Jira Service Management while supporting Entra ID and Windows environments. Strong communication and ownership are essential for success in this remote-friendly, flexible work setup.

Qualifications

• Experience with L1/L2 Windows support, M365, and network troubleshooting.
• Strong communication, ownership, and collaboration in remote teams.

Responsibilities

• Provide responsive L1/L2 support in a Microsoft-based environment for ~300–350 employees.
• Own incidents from triage to resolution or escalation with clear documentation.
• Manage tickets via Jira Service Management and support Windows, M365, and networking.
• Administer user accounts, licenses, and access in Microsoft 365 and Entra ID.

Skills

L1/L2 Windows support

M365

Network troubleshooting

Jira Service Management

Tools

Jira Service Management

Windows

Entra ID

Microsoft 365

Job description

• Provide responsive L1/L2 support in a Microsoft-based environment for ~300–350 employees.
• Own incidents from triage to resolution or escalation with clear documentation.

Responsibilities:

• Manage tickets via Jira Service Management and support Windows, M365, and networking.
• Administer user accounts, licenses, and access in Microsoft 365 and Entra ID.

Requirements:

• Experience with L1/L2 Windows support, M365, and network troubleshooting.
• Strong communication, ownership, and collaboration in remote teams.
• Medical, OPD, home office setup, internet, gym, and wellness allowances.
• Certification reimbursement, mental health support, and flexible work.

WorkPac

WorkPac is an Australian workforce solutions organisation delivering recruitment, skills development, and career development across multiple sectors. With over 25 years of experience and around 300–350 employees, it fosters a fast-paced, entrepreneurial culture valuing adaptability, collaboration, and practical delivery.