Enterprise Support Technician

Meta; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An innovative technology firm is seeking an Enterprise Support Technician to provide exceptional support to internal customers. This role involves troubleshooting a variety of technical issues across multiple platforms, ensuring high levels of customer satisfaction. The technician will work collaboratively to resolve incidents while maintaining clear communication and documentation. This position offers the opportunity to grow within a dynamic environment that values technical expertise and customer service. Join a team that is at the forefront of technology, helping to shape the future of connectivity and community engagement.

Benefits

Health Benefits

Equity Options

Flexible Work Hours

Paid Time Off

Employee Discounts

Qualifications

• 2+ years of experience in a technical support role.
• Proficient in Windows and Mac OS troubleshooting.
• Experience with collaboration suites and ticketing systems.

Responsibilities

• Troubleshoot or escalate issues ensuring effective communication.
• Provide end-user assistance and maintain documentation.
• Ensure compliance with Environmental Health and Safety policies.

Skills

Technical Support

Windows Operating System

Mac Operating System

Customer Service

Troubleshooting

Collaboration Suites

Ticketing Systems

Problem Solving

Education

2+ years in Technical Support

Experience with Mobile Devices

Tools

Salesforce

ServiceNow

Remedy

Google Suite

Office 365

Job description

Join to apply for the Enterprise Support Technician role at Meta

Join to apply for the Enterprise Support Technician role at Meta

This range is provided by Meta. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$33.65/hr - $49.04/hr

The Enterprise Solutions team is seeking an Enterprise Support Technician to assist in the support of our services at one of the most critical connection points, with our internal customers. This role requires a broad and flexible skill-set for supporting a wide set of services such as incident management, AV/VC, Events, Server, Networking, etc, that we offer across our brands of companies (Facebook, Instagram, WhatsApp, Threads, and Oculus). Our goal is to deliver technical/non-technical support with a focus on customer service, satisfaction, and timeliness.

Enterprise Support Technician Responsibilities:

• Troubleshoot or escalate issues as appropriate, in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required until the issue has been resolved.
• Ensuring the highest levels of customer focus and collaborative working for incidents and problems that are presented and escalated, as well as when necessary, being the first point of contact for end users to receive support and maintenance within the organization’s desktop computing. mobile devices and application system environment (whether locally at the Helpdesk or remotely).
• Utilize customer service skills and ensure proper recording, documentation and closure of trouble tickets as you grow your knowledge of IT procedures, products, and services.
• Proficient in new product and service releases to stay on the forefront of emerging industry practices.
• Provide engaging, informative, well-organized evidential feedback where required.
• Ensure compliance with Meta's Environmental Health and Safety policies.
• Available to travel to other regional Meta locations to support offices and wider Enterprise teams up to 10%.
  
  

Minimum Qualifications:

• 2+ years of experience in a technical support role in either a corporate or retail environment.
• 2+ years of experience in support and troubleshooting Windows and Mac operating system platforms (Mac OS X 14, Windows 11) including mobile devices running Apple iOS & Android mobile operating systems.
• 2+ years of experience with setup and configuration of end-user desktop and laptop computer hardware, software, printers, phones, and peripherals.
• Experience working with various collaboration suites (Office 365, Google Suite).
• Experience working with a ticketing system such as Salesforce, Remedy, ServiceNow, or equivalent.
• Experience with handling prioritization on time sensitive problems and escalations within corporate environments.
• Experience problem-solving technologically complex issues.
  
  

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].

$33.65/hour to $49.04/hour + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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