Hospital Support Technician TEMP (Onsite - Hackensack, NJ)

Uniguest; Hackensack (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

An innovative firm is seeking a customer service-oriented Hospital Support Technician to join their pCare Services team. This temporary role involves providing front-line support to patients and staff in a hospital environment, ensuring that technical solutions meet customer expectations. The successful candidate will handle equipment maintenance, assist with interactive systems, and document service records. This position offers a unique opportunity to work with cutting-edge technology in healthcare, making a direct impact on patient experiences. If you have a passion for technology and customer service, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan with Employer Match

Paid Time Off

Employee Assistance Program

Employee Referral Bonus Program

Career Development Opportunities

Performance Bonuses

Employee Recognition Rewards Program

Qualifications

• Exceptional customer service and communication skills required.
• Must be self-motivated and able to work independently.
• Prior practice with using hand tools is necessary.

Responsibilities

• Ensure technical requirements are followed and customer satisfaction is achieved.
• Collaborate with team members to troubleshoot technical issues.
• Familiarize customers with the interactive system and its features.

Skills

Customer Service

Communication Skills

Basic Technical Repair Knowledge

Basic Computer Skills

Education

High School Diploma or Equivalent

Tools

Hand Tools

Job description

Hospital Support Technician TEMP (Onsite - Hackensack, NJ)

Join to apply for the Hospital Support Technician TEMP (Onsite - Hackensack, NJ) role at Uniguest

Hospital Support Technician TEMP (Onsite - Hackensack, NJ)

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Join to apply for the Hospital Support Technician TEMP (Onsite - Hackensack, NJ) role at Uniguest

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This range is provided by Uniguest. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $18.00/hr

Position Summary

Uniguest is seeking a customer service-focused candidate to join our pCare Services team as a Hospital Support Technician. In this temp-to-hire position, you will help support the maintenance of our technical solutions deployed in hospitals by providing front-line service to patients and staff. In this position, you will be responsible for providing support to hospital patient and staff customers ensuring our services meet or exceed their expectations.

With a range of technologies from patient bedside TV to digital signage, to mobile apps and video conferencing, pCare by Uniguest creates personalized customer experiences in healthcare and hospital environments. A successful candidate will be comfortable handling computer documentation including payment records.

Schedule

• Monday & Tuesday (10:30 am - 7:00 pm)
• Wednesday, Friday & Saturday (11:30 am - 8:00 pm)
  
  

Location

• Hackensack University Medical Center (30 Prospect Ave, Hackensack, NJ 07601)
  
  

Primary Responsibilities

• Ensure that pCare’s technical requirements are followed and customer satisfaction is achieved for all aspects of the service
• Collaborate with other team members to troubleshoot and resolve any technical issues affecting services
• Familiarize customers with the use of our interactive system and its features
• Replace defective equipment as needed (tv, pillow speakers, phones)
• Process computer documentation as needed
  
  

Experience & Skills

• Exceptional customer service and communication skills.
• Be self-motivated and able to work independently in a fast-paced environment.
• Basic technical repair knowledge.
• Basic computer skills.
• Customer service experience (1 year plus is preferred).
• Ability to install a 32- inch TV on a mount
  
  

Required Qualifications

• High school diploma or equivalent.
• Ability to travel to and work onsite at hospitals.
• Must be able to lift 50 lbs. and climb a 6-foot ladder.
• Prior practice with using hand tools
• Must meet hospital requirements for immunizations and screenings; this includes COVID-19 vaccination.
• Must have a valid driver's license and clean driving record.
  
  

What We Offer

• Competitive employee benefits package*
• Medical, Dental and Vision Insurance Plan options.
• Pet Insurance Plan.
• 401k Plan with Employer Match.
• Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave.
• Employee Assistance Program (EAP).
• Employee Referral Bonus Program.
• Career development and potential for advancement opportunities.
• Performance bonuses.
• Employee Recognition Rewards Program.
• Benefits package will depend on your position, location and other eligibility requirements.
  
  

About Uniguest

Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers.

Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Information Technology

• Industries

  Software Development

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